Job Information
Next Level Business Services, Inc. Business Analyst in Atlanta, Georgia
The Business Analyst job family defines skills for formulating and defining system scope using information technology and industry knowledge/requirements, based on both user needs and a good understanding of information technology, business processes, and industry requirements. The job progression identifies responsibilities ranging from assisting, formulating and defining systems scope and objectives to self-directed activities that result in clients long term improvements in business processes. '-Provides BU Support, resolving issues not requiring extensive business / system knowledge. -Communicates incident status / clarifies issues with business partner. -Escalates incidents to seniors where business process and extensive system knowledge is required. -Resolves application incidents and problems that require app code and/or op modifications such as lower complexity software problem resolution, training issues and documentation, and data problems requiring moderate business analysis, extensive business, and/or system knowledge. '-Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs. -Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT
Understands and documents business requirements and user requirements to ensure system designs meets business needs. -Ensures knowledge transfer to the support organization occurs prior to system go-live. -Schedules and communicates the system go-live date. -Develops and/or
update documentations and training materials. -Ensures IT and SOX compliance is covered. -Documents functional requirements that describe the system, process, or product to fulfill business requirements.
This specific role for Subject Matter Expert/Business Analyst for OpenText PPM and digital ai Agility applications on the Product Delivery Tools DevOps team working with developers, stakeholders and end users.
Quals-- Requirements:
Strong knowledge of OpenText PPM and Digital a.i. Agility applications
Familiarity with Project management and Agile methodologies and processes
Comfortable teaching in virtual environments to assist end users as needed
Ability to help resolve issues and determine root cause of issues
Help drive changes and look of for ways to improve processes to improve the customer experience
Ensuring project deadlines are met
Undertaking project tasks as required
Assess project risks and issues and provide solutions where applicable
Ensure stakeholder views are managed towards the best solution
Preferred Skills:
Self-starter that can successfully work independently or with a team
Effective Written and Oral Communication Skills.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.