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Summary The lead pharmacy technician performs duties independently which consists of significant scope, complexity and leads at least three GS-7 or more technicians. This position may be in Inpatient or Outpatient Pharmacy. The pharmacy technician lead is responsible for the guidance, training, and technical direction of all staff and volunteers within the designated area of pharmacy. Employee will evaluate and coordinate the workflow and technical aspects of pharmacy operations. Responsibilities Comprehensive knowledge of concepts, principles, methodology, and polices in a specialized area or section of pharmacy (such as sterile compounding, controlled substances, automation, clinical pharmacy, contact center, etc.) Note: See Specialized Area in the Definitions Section. Skill in training and orienting new existing pharmacy facility employees and students on proper polices and procedures. Ability to evaluate, analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy. The duties and responsibilities of the Pharmacy Technician Lead include but are not limited to the following: Lead Functions: The lead pharmacy technician assists the pharmacy supervisor in quality improvement activities by participating in medical center and service process assessment and action teams and continually seeks to improve services. Assesses workload volume throughout the day, identifying backlogs, and makes staffing adjustments as needed to meet organizational goals. Identified areas of duplication of efforts and develop solutions to streamline processes, reduce waste, cost savings, and improvement patient care. Responsible for organizing and assisting the pharmacy technician team to ensure assigned tasks are timely and accurately completed for their program area. Promotes harmonious relationships within the work environment and support the needs of the team and customer. Listens to informal complaints of employees and other customers in a helpful and timely fashion. If not able to remedy s situation, the lead will notify the pharmacy supervisor. Assists in training and orientating new and existing pharmacy technicians and students on policy and procedures. Identifies and reports developmental and training needs to ensure safety and quality control for their program area. Develops training schedules in coordination with the pharmacy education program manager and assists in maintaining documentation for all pharmacy technicians and students. Effectively evaluates pharmacy activities to management to obtain short-and long-range objectives and goals. Conducts technician meetings in conjunction with the pharmacy supervisor to assure proper updates of departmental and hospital communications. Assists the pharmacy supervisor in the developmental of policies and procedures and participate in departmental goal planning and quality improvement activities. Maintain competence by participating in staff developmental programs. Serves as on-line back up to other pharmacy technicians within the designated area of pharmacy. Work Schedule: Monday - Friday 12:00pm - 8:30pm Rotating weekends and Holidays Telework: Not Available Virtual: This is not a virtual position. Functional Statement #:54887F Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Basic Requirements: United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. You must be proficient in spoken and written English as required by 38 U.S.C. § 7403(f). Education or Experience. Candidates must have a high school diploma or equivalent; or at least 3 months experience. Certification. Candidates must be certified by the National Pharmacy Technician Certification Board (PTCB). Certification is required at grades GS-6 and above. Grade Determinations: GS-08 Experience. One year experience at the next lower level GS-07, and must fully meet the KSAs at the next lower level. In addition, the candidate must demonstrate the following technical KSAs and the potential to acquire the assigned specific KSAs designated by an asterisk(*): Certification. PTCB certification is required at this grade level. Demonstrated Knowledge, Skills, and Abilities 1. Comprehensive knowledge of concepts, principles, methodology and policies in a specialized area or section of pharmacy (such as sterile compounding, controlled substances, automation, clinical pharmacy, contact center, etc.) Note: See Specialized Area.in the Definitions Section. 2. Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures. 3. Ability to evaluate, analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy. References: VA HANDBOOK 5005/15 PART II APPENDIX G28 The full performance level of this position is GS-06. This vacancy is above the full performance level at GS-08. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.