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Job Information
Kuehne+Nagel Regional Operational Key Account Manager in Atlanta, Georgia
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Atlanta office is looking for a new Regional Operational Key Account Manager to join our Air Logistics team.
Your Role
Establish and maintain relationship with customer in North America and abroad; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact
Your Responsibilities
Establish and maintain relationship with customer in North America and abroad; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact
Clarify, negotiate if needed and formalize operational requirements with the customer
Increase customer satisfaction and loyalty through design and implementation of customer-specific solutions
Identify cost improvement opportunities, building on existing operational capabilities and client relationships; engage KN and customer resources to achieve cost savings
Facilitate new business by acting as a subject matter expert on KN service offerings and operational capabilities
Proactively work with customer and KN sales and operational staff in facilitating corrective actions when required
Serve as a facilitator and a single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations
Execute specific customer defined analytical functions in support of export and import activities and regulatory requirements
Act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization
Serve as a point of contact for issues relatedto SOP, operational and administrative non-compliance matters,
Support RFQ process with data to optimize the strategy in partnership with KAM.
Maintain necessarily set up of the customer information in KN operational systems; set up automated alerts; facilitate implementation and maintenance of EDI if required
Assist Set up processes with operational branches for new business gained through RFQ’s and spot rate requests
Maintain customer rate card, including requesting of, validation of, and inclusion of new rate requests.
Monitoring of internal compliance (Billing, Status updates etc.) – to address A/R, visibility etc.
Facilitate and manage with internal stakeholders customer-driven ad hoc projects
Negotiate and formalize customer Key Performance Indicators in cooperation with GKAM, RKAM and Business Field Management.
Facilitate development of reports for KPI measurements and monitoring of operational performance – share data with customer at agreed cadence.
Regularly analyze root causes of non-performance and drive internal operational improvements with local and regional operational management
Identify and drive CI opportunities – in concert with Business Units
Develop and present materials / data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on country/ regional/ global level as required; assist GKAM/RKAM in preparation of Business Review presentations
Accessto all reporting/operational/financial IT systems required.
Must be able to manage internal resources through influence, leadership and building lasting trust
Must be analytical, ambitious and confident in undertaking wide-ranging internal and external improvement initiatives
Must have in-depth knowledge of forwarder logistics import and export operations, including systems and processes as related to security protocols
Must be able to drive customer compliance through effective communication of international trade regulations
Must have experience in dealing with multi-national and multi-business unit organizations
Must have experience in customer relationship management and communications
Must have in-depth knowledge and skills in on-boarding new business through executing effective implementation best practices
Your Skills and Experiences
At least 5 years freight forwarding or transportation experience
College Degree in Logistics, management or related fields
Proficiency in Excel, Power Point, Word Doc
Able to travel as needed (15-20% - fluctuates)
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-Onsite
NOTICE TO THIRD PARTY AGENCIES Please note that Kuehne+Nagel does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, KN will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, KN explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Kuehne+Nagel.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.