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Honeywell Senior Customer Success Rep in Atlanta, Georgia

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise, building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.

You will serve as the primary liaison to customers during and the post-sale phase of Air Detective. Our business is about digitizing air to provide insights to customers to manage the air quality for themselves, their clients and ecosystem members.

You will ensure all services are deployed following the Professional Services Methodology. You will work with customer representatives, business development and/or sales teams with their customer accounts through the full lifecycle to meet project milestones. You will interact with key customers and their ecosystem members. You will work with the customers to set up pilots, key success measures, and execute the plan accordingly. The plan will involve both customers and our internal teams.

As part of the execution, you will implement proof of concepts and/or production systems and provide all necessary training. You will generate and/or maintain all project documents. You will conduct post implementation site audits. You will be responsible for complex, in-depth technical support and product assistance, with the help of the product & technology teams.

Key Responsibilities

  • Establishing rapport with customers and their ecosystems

  • Project Management with key success measures and on-time delivery

  • Ability to align SaaS product with the business model of the customers

  • Technical and non-technical customer Support

  • Methodology Deployment

  • System Training

  • Document Maintenance

  • Estimate Creation

  • Account Management

  • Working across customer and internal teams

  • Facilitating the internal team members and resources for the customer success

  • Commitment to the success of the customer with the product

  • Distilling the customer feedback for internal product roadmap

YOU MUST HAVE

  • Bachelor's degree

  • 5+ years of experience in customer success role

WE VALUE

  • Bachelor's degree in STEM Field and/or Business Administration is a plus

  • Ability to operate within a fast-paced environment

  • Ability to hold self and others accountable to meet key deliverables

  • Excellence written and oral communication skills

  • Customer-centric mindset

  • In-depth technical experience

  • Crisis management

  • Knowledge of networking concepts, protocols, and diagnostic tools

  • Demonstrated success in effectively influencing and motivating diverse project teams

  • Previous experience in delivering training

  • Experience in programming, database management, and cross-platform environments

  • Ability to interpret trends using statistical analysis

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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