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TEKsystems Service Design Lead in Atlanta, Georgia

100% REMOTE

Full Time / Direct Hire

Salary: 140-145,000

Position: Service Design Lead

Top Skills:

1.) someone with 5-7 years of experience as a product designer

2.) someone with Sketch, Invision, Miro experience

3.) someone who has go getter mentality, and solution oriented.

They will be designing a mix of new human and technology-based services and should have significant experience.

Description:

Looking to lead and manage teams hyper-focused on designing industry leading product experiences? Interested in collaborating with sr management, product stakeholders, advisors and end clients to make amazing things? If so, let’s talk.

OUR CLIENT is looking for an exceptionally talented Service Designer / User Experience (UX) Designer, to lead the design and visioning efforts of the new services we’re incubating. You will manage multiple projects and teams and will become the Voice of the Customer throughout the research and visioning of these services, identifying business and customer value early within the product process to create the best and design-led service experiences.

In a post-covid world, you are welcome to join us in our San Diego offices or work remotely anywhere in the US, your choice!

What will you do as Service Design Lead?

You’re a natural leader skilled at managing multiple teams, projects, and people, who advocates for users, embraces human-centered design principles, and loves delivering leading experiences through direct customer feedback. You understand industry trends, believe in identifying business and customer value early within the product process, have the ability to navigate complex organizations, and are experienced at driving to alignment on strategic plans that deliver quality customer experiences:

Lead user research

• Guide teams through exploratory design research and the desirability process to help identify unmet needs and possible new products, services, or ventures.

• Explore market, advisor and investor trends, identify unmet needs and opportunities, and drive prioritized initiatives using human-centered business design

• Design the existing user journey map so we can identify pain points and issues that need to be addressed in a given service.

Plan & Execute co-creation workshops

• Lead design thinking workshops to solve some of the industry’s most complex problems and help set the service/product direction.

Define the short/long term vision, experience and blueprint of new services

• Partner with our Strategy/Tech teams within the team to design desirable, viable, and feasible business models that enhance and extend customer experiences and create new opportunities for revenue across time horizons.

• You will create future-state journey maps, service blueprints, storyboards, concept decks, wireframes, and low & high-fidelity prototypes to explore and validate solutions while demonstrating the value of design and product experience.

• Create a roadmap for the vision with clear phases on how to prioritize and roll-out different aspects of the service based on DVF criteria up to a 5 year time frame.

• Support and enable teams to create artifacts that clearly articulate the value of design and service experience, and regularly communicate product direction with sr management and product owners.

Manage a team of designers

• Manage teams, projects, and junior designers, while staying laser-focused on driving quality product experiences for our customers.

• Articulate the New Venture Labs’ design team needs as we grow and create a plan to prioritize new team members recruiting.

Job Requirements

• You have 5+ years of experience utilizing customer-centered methodologies while leading the design of elegant product experiences that customers love, ideally in a design consultancy or equivalent position

• You come from a service design (SD), product experience (PX), user experience (UX), or experience design (XD). You have a strong desire to lead and support team members, partners, and product experience professionals. You always advocate for the value of good design.

• Proven designs and experience of launched services that have been implemented in the real world

• Deep expertise in design thinking/human-centered design

• Experience crafting a project vision, execution strategy and client relationship

• Ability to work within a self-directed culture and navigate ambiguity

Skills:

Design, service design, Ux design, Ux research

Top Skills Details:

Design,service design,Ux design,Ux research

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

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