Shire Jobs

Position Purpose:

The Background Operations Coordinator works with the Home Services Background and Associate Background & Licensing teams to assist in the timely follow up and completion of all aspects of the background process and the associate background and licensing process. The Coordinator works closely with key internal business partners, external vendor First Advantage for backgrounds, and local municipalities related to associate licensing. The Coordinator will be responsible for assisting with legal requirements related to Adverse Action Letters, assisting with the Individual Assessment process and following up on daily reporting for the Background team. For Associate Compliance, the Coordinator will be responsible for assisting Analyst with sending out email notifications regarding backgrounds and licensing, following up with field partners, and assisting with reporting.

Key Responsibilities:

• 20% Assist with Adverse Action Letters daily

• 20% Create and maintain strong relationship with First Advantage to follow up on background issues and provide any necessary documents needed to complete the background check.

• ​20% Follow up with Service Providers and applicants to complete the Individual Assessment process.

• 30% Send out emails to associates on renewing their background and licenses, follow up to obtain and upload new photos, and complete any information needed to complete license application.

• 10% Create and maintain strong relationship with field leaders to ensure backgrounds are completed timely and licensing information is collected and submitted timely.

Direct Manager/Direct Reports:

• This position reports to the Manager.

• This position has 0 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Customer driven

• Strong interpersonal skills, strong sense of urgency and results driven

• Knowledge and experience in customer service, Human Resources or Compliance.

• Knowledge of Microsoft Office Word, PowerPoint, and Excel

• Strong verbal and written communication skills

• Human Resources experience

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 2 - 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Business Insights - Applying knowledge of business and the marketplace to advance the organization's goals

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives

• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions

• Drives Results - Consistently achieving results, even under tough circumstances

• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00