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Summary This position is in the U.S. Department of Labor (DOL), Office of the Assistant Secretary for Administration and Management (OASAM), Office of Field Operations (OFO), Division of Space and Facilities. This position provides space, management and administrative services to DOL Agencies and employees outside the National Capital Region. This position is inside the bargaining unit. Responsibilities Major duties at the GS-11 level include but are not limited to the following: Plan and conduct space management modifications. Collaborate with Agency staff to determine underlying business needs and management preferences. Consult with customers to assess needs, propose alternatives and provide guidance and instruction. Determine space efficiency options in balance with real estate costs. Provide advice and coordination of furniture and equipment acquisition and disposal. Assist staff with projects related to obtaining, designing and coordinating new space and complicated relocation requests. Participate in field and market surveys for leased and federal spaces. Serve as principal point of contact for GSA, the customer Agency, vendors, contractors and others on complex facility-related matters. Consult with customers to develop Reimbursable Work Authorizations (RWA) and Security Work Authorizations (SWA). Review, prepare, and process requests for procurement actions. Develop formal and informal training sessions regarding subjects within program areas and present training sessions to managers and staff. Prepare written correspondence and memorandums for signature. Responsible for assisting Agencies with identifying and coordinating conference space requests. Ensure requests for parking comply with government paid parking regulations. Identify overtime utility requirements to acquire annual cost. Review and track monthly statements for accuracy and to resolve discrepancies. Conduct ongoing reviews of Agency space assignments. Perform research, generate reports, compile statistics and data related to space, facilities, telecommunications, accountable property, building access, and related support functions. The GS-9 position has similar duties; however, responsibilities are less complex and work is performed with greater guidance from the supervisor or other specialists. Requirements Conditions of Employment Qualifications You must meet the Specialized Experience or Education or equivalent combination of experience and education to qualify for Support Services Specialist, as described below. For GS-9: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service. For GS-11: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service. Specialized Experience is the experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform the duties of the position successfully, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Examples of qualifying specialized experience for GS-9: Experience providing administrative support in the areas of space and facilities management. Experience monitoring activities of projects to ensure conformance with schedules and budget. Experience in oral and written communications to provide and explain project recommendations, assist in resolving conflict, and to maintain effective relationships with customers, stakeholders, and others. Experience providing customer service to a variety of customers. OR Master's or equivalent graduate degree, in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR Two (2) full years of progressively higher-level graduate education in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work. OR A combination of education and experience. Examples of qualifying specialized experience for GS-11: Experience providing a variety of administrative support services in the areas of space and facilities management. Experience planning and monitoring activities of projects to ensure conformance with schedules and to monitor progress and budget. Experience in oral and written communications and interpersonal relations to facilitate project meetings, provide and explain project recommendations, resolve conflicts, and maintain effective relationships with customers, stakeholders, and others. Experience providing customer service to a variety of customers. Or Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. Or A combination of specialized experience and graduate level education that provided the specific knowledge, skills and abilities to successfully perform the duties of this position. Education Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum coursework requirements for this position. Click Evaluation of Foreign Education for more information. Additional Information This position is inside the bargaining unit. If the duty location is within the Washington, D.C. metropolitan area, the position will be included in the Local 12, AFGE bargaining unit. If the duty location is outside the Washington, D.C. metropolitan area, the position will be included in the NCFLL bargaining unit. The mission of the Department of Labor (DOL) is to protect the welfare of workers and job seekers, improve working conditions, expand high-quality employment opportunities, and assure work-related benefits and rights for all workers. As such, the Department is committed to fostering a workplace and workforce that promote equal employment opportunity, reflects the diversity of the people we seek to serve, and models a culture of respect, equity, inclusion, and accessibility where every employee feels heard, supported, and empowered. Refer to these links for more information: GENERAL INFORMATION, REASONABLE ACCOMMODATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES As a condition of employment, all personnel must undergo a background investigation for access to DOL facilities, systems, information and/or classified materials before they can enter on duty: BACKGROUND INVESTIGATION The full performance level is GS-11. Click here for Career Ladder Promotion Information Click here for Telework Position Information Based on agency needs, additional positions may be filled using this vacancy. The Fair Chance Act (FCA) prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOL employee has violated your rights under the FCA, you may file a complaint of the alleged violation following our agency's complaint process Guidelines for Reporting Violations of the Fair Chance Act. Note: The FCA does not apply to some positions specified under the Act, such as law enforcement or national security positions. All Department of Labor employees are subject to the provisions of the Drug-Free Workplace Program under Executive Order 12564 and Public Law 100-71.