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MGM Resorts International LOYALTY CARD REPRESENTATIVE - PT in Atlantic City, New Jersey

The Loyalty Card Representative enrolls customers into the Borgata Loyalty Card program, updates existing information, issues cards and emphasizes the rewards and benefits of the Card Program

  • Works diligently to support the S.H.O.W. Service Basic Standards culture and team philosophy throughout the property

  • Acts as a role model to all employees and always presents oneself as a credit to Borgata and encourages others to do the same

  • Understands and explains Borgata Loyalty Card programs and rewards to team members and customers

  • Creates a memorable guest experience by effectively aligning the people, product, and processes to deliver on the promises made to and by our team members

  • Recommend improvements as related to customer feedback

  • Must be able to amicably resolve customer related problems quickly and professionally

  • Comply with all New Jersey regulatory requirements, Departmental and Company Policies including Borgata‚Äôs business ethics guidelines

  • Maintain confidentially of all Borgata trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information

  • Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment

  • Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas

  • Repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor

  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

  • Must be able to lift up to 25 lbs

  • Qualifies customers for the Mlife Mastercard, issues credit cards, explains program benefits, and logs all transactions

  • Work in multiple computer programs at the same time

  • Understand Direct Marketing promotions and all rules and regulations

  • Ability to do simple mathematics for converting points into Express Comps and Slot Dollars

  • GameSense headquarters to explain to customer the importance of Responsible Gaming

  • Enroll customers in the Military Veteran's Program and explain program benefits

  • Assist with Kiosk breakdowns and reprint Match Play coupons

Job Requirements

  • High school diploma or equivalent GED preferred

  • Ability to communicate with customers and employees in a clear and concise manner

  • Superior customer service skills with the ability to manage difficult customer situations and respond promptly to customer needs and requests.

  • Ability to effectively communicate in English

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com

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