Job Information
Randstad US member services representative in atlantic city, New Jersey
member services representative.
atlantic city , new jersey
posted september 4, 2024
job details
summary
$46,500 - $52,000 per year
permanent
high school
category office and administrative support occupations
referenceAB_4601488
job details
Do you have a knack for explaining complex healthcare benefits? Are you passionate about empowering a diverse community to get the most out of their coverage? Ready to take the lead, mentor others, and make a real impact? If so, Randstad wants to speak with you! As a go-to expert, you'll resolve inquiries, guide members, and help them maximize their healthcare options.
salary: $46,500 - $52,000 per year
shift: First
work hours: 8 AM - 6 PM
education: High School
Responsibilities
Serves as the main point of contact for the Fund's members, unions, employers, providers, and vendors on benefit, claims and eligibility issues, education, and questions
Receives and records telephone inquiries regarding plan benefits, claims, and eligibility; backs up Member Services I, and II, as well as Reception positions for walk-in inquiries
Encourages members to take steps to get involved in programs to improve their health
Performs telephonic enrollment functions and in-person outreach as needed
Recognizes and communicates issues to management including trends and anomalies
Research benefit, eligibility and claim issues and initiates corrective action with relevant departments
The essential functions of this role include:
- working weekends
Skills
Industry Representative
Call Center Support
Active Listening
Telephone Etiquette
Empathy
Follow-up
CRM
Typing Skills
Basic Software Skills
Spanish (6 years of experience is required)
Qualifications
Years of experience: 2 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
get in touch
we are here to help you with your questions.
TS
tessa stanzione
- tessa.stanzione@randstadusa.com