Job Information
Oracle NetSuite ACS Predictive Analytics & Planning Manager in Augusta, Maine
Job Description
NetSuite GBU is seeking a highly motivated and results-oriented professional to join the NetSuite GBU Customer Success Operations Team as a Manager of the ACS Predictive Analytics and Planning team. This team plays a critical role in providing support to our Executive Leadership team within Subscription & Support Services. Responsibilities include, but are not limited to, overseeing and developing a high-performing analytics team that supports executive leadership with data-driven insights, resource tracking and allocation, and business intelligence. The team serves as liaison between the Executive Leadership team, the Subscription and Support Services organization, Operations, and Finance, facilitating seamless collaboration and communication to ensure business and customer satisfaction goals are met. This role requires a strong focus on management, mentorship, process improvement, and strategic planning, while also being adept at collecting, analyzing, and displaying data. The manager will be accountable for the operational metrics and overall business results of the team, responsible for ensuring quality of work and organizational goal achievement. The manager will be required to effectively coordinate across all levels of the organization, as well as cross-functionally collaborate within the NSGBU. The manager is expected to maintain a collaborative and supportive environment that develops well-rounded team members to deliver high quality results and drive business excellence. This is a high visibility role within the NSGBU by providing an opportunity to influence strategic decisions and have a significant impact on organization’s success.
Career Level - M2
Responsibilities
JOB RESPONSIBILITIES:
Manage and develop a dedicated team of business analysts, providing support and guidance to ensure the delivery of accurate and insightful data analyses, visualizations, and resourcing
Provide clear direction, guidance, and feedback to enhance the team’s performance and productivity
Collaborate closely with executive leadership to understand requirements, align the team’s efforts with the organization’s strategic objectives, and deliver actionable insights and reports
Promote high standards of quality, accuracy, integrity, and consistency in all the reporting services through quality monitoring and governance
Oversee the design and maintenance of meaningful KPIs and comprehensive reports, ensuring they accurately reflect the business’s performance and identify trends for strategic planning
Manage and optimize the tools necessary for efficient and effective staffing and resource management
Direct the analysis of complex data sets related to headcount, hiring, capacity, renewals, and other priority metrics, supporting the interpretation and presentation of the findings to leadership
Support team members in project staffing, ensuring the use of established staffing tools/data such as the Staffing Architecture Matrix, forecast, utilization, and skill level
Become intimately familiar with the reporting packages that pertain to the Executive Leaders’ organization and track metrics/identify data anomalies
Provide effective situational leadership for operational issues and escalations
Liaise/build relationships with and support collaboration between the Customer Success Operations Managers/teams, ACS and Support teams, other CS teams, Sales, and Finance to ensure all goals and objectives are met
Be responsible for developing and supporting internal initiatives that drive improvements to team processes
PEOPLE MANAGER RESPONSIBILITIES:
Direct the work efforts and results of a team of individual contributors
Determine team goals and ensure they are met
Develop individual contributors through coaching performance, completing performance reviews, goal setting, and development planning
Promote diversity within the organization and create a respectful work environment
EDUCATION & EXPERIENCE:
5+ years of Professional Services Consulting or Operations experience
Experience in a managerial role required, 3-5 years of experience preferred
Bachelor’s degree in Business or related field preferred
Knowledge of NetSuite required
Prior experience as a Business Analyst and/or Financial Analysis is a plus
Ability to lead, engage, mobilize, and motivate teams to accomplish goals
Must be a self-starter, highly analytical with sound decision making skills
Attention to detail and ability to multi-task is critical
Excellent communication and interpersonal skills required
Effective time management and organizational skills required
Strong presentation skills using PowerPoint required
Must be able to function as part of a team and adhere to strict deadlines in a fast-paced, evolving work environment
Advanced MS Office skills required (Word, Excel, Power Point, Outlook at a minimum)
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
Canada: Hiring Range from $58,100 to $126,000 CAD per annum
US: Hiring Range: from $87,000 to $178,200 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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