Job Information
State of Maine, Bureau of Human Resources Senior Technical Support Specialist - Network in Augusta, Maine
Senior Technical Support Specialist - Network
Augusta , Maine , United States | Office of Information Technology | Full-time | Partially remote
Apply by: July 18, 2024
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OFFICE OF INFORMATION TECHNOLOGY-MAINEIT
Opening Date: July 2, 2024
Closing Date: July 18, 2024
Job Class Code: 0871
Grade: 29
Salary: $71,621.51 - $96,653.32(includes 15% recruitment & retention stipend)
Position Number: 065006241
OVERVIEW:
The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) provides information technology support to over 13,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.
MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:
Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
Strive to provide Empathydriven, people-focused services by applying emotional intelligence skills and behaviors.
ABOUT THE JOB DETAILS:
The Office of Information Technology is seeking a senior technical professional who is highly proficient in Cisco LAN/WAN networking with further experience in a Cisco security and automation tools within ISE and DNAC. The selected individual will join as a contributing team member with other highly qualified IT Cisco and network experts and will assist in engineering, installing, and maintaining enterprise level core Cisco networks.
Work is performed under limited supervision. This position is located in Augusta with field work throughout the State. The Network Services Group requires 24x7 hardware support. This requires the position to be on-call in a rotation format.
TECHNICAL DUTIES INCLUDE:
Evaluating, developing, and implementing policies defining enterprise level Cisco’s Identity Service Engine (ISE) environments. Possessing prior experience in Cisco DNA center
Monitoring and reacting to security flags produced by Cisco Stealthwatch
Engineering, maintenance, troubleshooting all aspects of Cisco networks
Engineering WAN, MAN and LAN topology designs.
Overseeing network performance through monitoring through Cisco Stealthwatch and DNA Center
Handle work such as generating, installing, enhancing, diagnosing, correcting, and maintaining network operations and related systems software for an enterprise-level network.
Provide supervisory and leadership skills and establish development opportunities for technical personnel as well as provide administrative and vendor support.
Provide key technical knowledge and offer suggestions to other team players and senior IT advice to our leaders to inform best practices and decision-making.
To be successful the selected candidate, you must be highly trained and experienced in Cisco routing, switching and management systems, be able to solve complex network issues, provide sound judgement and analysis, and offer viable solutions. This role requires an understand of networking performance management/capacity planning, hardware and software configurations, integrations, and all facets of implementation.
WHAT WILL YOU DO?
Have fun and work with an outstanding team of IT professionals – you will share knowledge and you will learn about the most complex IT systems in the state of Maine.
Solve problems and use your skills to contribute directly to solutions that make a difference.
Engage on project and work with IT program needs that require Cisco wired and wireless capabilities.
Perform a full range of system administration functions from design, acquire, configure, install, monitor, and maintain Cisco routed networks and switch fabric as well as Cisco Identity Service Engine (ISE), DNA Center and Stealthwatch.
Share technical knowledge about Cisco switches and routers and other data communication software and hardware. This includes data center hardware and software.
Develop complex reports and provide solutions to current network slowness or crashes.
Develop and maintain configuration standards, documentation of network devices, including servicing and upgrading of equipment.
Create and maintain overall network topologies and makes appropriate changes when design changes.
Understanding of customer relationship best practices.
Demonstrate desire to exercise accountability in a professional manner.
Demonstrate ability to respond in a timely and effective manner.
Understand empathy and how to exercise it with a variety of personalities.
Understand emotional intelligence principles.
Lift gear, up to 40lbs, into place and climb ladders while in the field.
WHAT WE NEED FROM YOU:
We need a candidate who can deliver and contribute as a positive team player, a person who understands system associated security risks, and can make decisions to effectively improve work performance levels. We need a person willing to develop others and who will take the extra steps to make sure quality work is delivered, on time and every time.
MINIMUM QUALIFICATIONS:
A minimum of 8 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.
A valid State of Maine driver's license.
Preference will be give to those who submit a resume and cover letter for consideration.
The selected candidate will be required to pass the required background checks(fingerprinting may be required) as a condition of employment.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays , 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($10,523.28-$12,380.40 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($350.40 annual value).
Retirement Plan – The State contributes the equivalent of XX% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package (https://www.maine.gov/bhr/state-jobs/compensation-benefits) , covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness (https://www.maine.gov/bhr/oeh/) .
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
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