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Rush Copley Medical Center Patient Service Representative/RCMG in Aurora, Illinois

Position Summary

Practice patient service rep. proactively ensures an exceptional experience for patients when greeting, checking in, and checking out during their appointment; answers incoming phone calls, responds to general patient requests, takes telephone messages and schedules patient appointments.

Position Requirements

  • Education and Previous Experience

  • High school diploma or equivalent required. Some college preferred.

  • Hardware/Software Experience

  • Practice management/medical billing computer programs.

  • Microsoft Office Suite (specifically Word and Excel)

  • Other Characteristics

  • Excellent oral/written communication skills

  • Excellent organizational skills

  • Detailed oriented

  • Ability to set priorities, document conversations and specific actions taken and develop applicable policies and procedures (e.g., regarding collections)

  • Flexible; able to adapt to change

  • Bilingual (Spanish) capabilities a plus

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting