Job Information
RLDatix Sales Administrator in AUS, United States
Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.
RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.
What You Will Do:
As a Sales Administrator you will be supporting the sales team and ensuring the smooth operation of sales processes. You will report directly to the Sales Director and be responsible for a range of administrative tasks essential for efficient sales operations.
Key Responsibilities:
Provide administrative support to the sales team by preparing sales documents, presentations, and proposals. Assist in the preparation of sales reports, forecasts, and other relevant documentation as and when required.
Serve as a point of contact for customer inquiries, assisting with invoicing enquiries and directing them to the appropriate team member if necessary.
Assist in sales documentation such as renewal agreements, and sales collateral. Ensure all documentation is properly archived and accessible for reference.
Gather information on assigned clients (e.g. company size, needs and pricing plans)
Assist processing of customer services orders
Arrange travel accommodations including flights, hotels, and transportation for sales director and team members as required for client meetings, conferences, and events. Ensure all travel arrangements align with company policies and budgetary guidelines.
Attend and help setup customer events throughout the region
Ensure client escalated issues are dealt with in an efficient manner and manage customer expectation when disruptions occur
Coordinate with the finance and customers to ensure timely and accurate processing of invoices. Follow up on outstanding invoices and assist in resolving any billing discrepancies or issues.
Update and maintain sales databases, Salesforce, and other relevant records with accurate and up-to-date information. Ensure data integrity and consistency across all sales-related platforms.
Schedule and coordinate internal and external meetings, including setting up conference calls, and preparing necessary materials. Take minutes and follow up on action items as needed.
Provide general administrative support to the sales team, including managing calendars, organizing sales-related events or activities, and assisting with ad hoc tasks as required.
Core Competencies You Will Need:
Organisational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail amidst competing demands.
Communication: Strong verbal and written communication skills to interact with both internal and external stakeholders professionally and effectively.
Time Management: Efficiently manage time and resources to meet deadlines and achieve targets, demonstrating a sense of urgency and commitment to results.
Attention to Detail: Commitment to accuracy in data entry, documentation, and record-keeping to ensure the integrity of sales information and compliance with policies.
Skills, experience and expertise required to excel in this role:
Previous experience in a sales administration or similar role, preferably in the IT industry.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Salesforce.com CRM software.
Excellent organisational and time management skills with the ability to prioritize tasks effectively.
Strong attention to detail and accuracy in data entry and record-keeping.
Excellent communication and interpersonal skills, with the ability to interact professionally with customers and internal stakeholders.
Proactive and resourceful problem solver with the ability to work independently and as part of a team.
Flexibility to adapt to changing priorities and multitask in a fast-paced environment.