Job Information
Yancey Bros.co Bilingual Credit Account Representative in Austell, Georgia
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
As a Credit Account Representative, you will be responsible for contacting customers who have delinquent debt due to Yancey Bros. Co. The primary purpose of the position is to work with customers to secure payment and assist them with any invoice/statement questions or disputes. The position is often a liaison between the customer and Sales and Operations personnel. Major expected result is to maintain a portfolio of accounts at the lowest possible aging that will allow the company to maintain the best possible borrowing base with regards to Accounts Receivable.
This position will work 8:30 am – 5:30 pm.
Primary Responsibilities:
Collection Calls
Log customer feedback into system
Log customer disputes in database
Assist Internal customers with information
Assist Customers with information
Prepare corrections to customer accounts
Prepare demand letters
Prepare accounts for legal
Additional Responsibilities:
Participate in required safety programs, and working in a safe manner
Miscellaneous duties and reports as assigned by manager
Who We Are Looking For:
To be successful in this position you should have prior account management experience or training. Excellent customer service, organizational and communication skills are also required.
Education/Experience:
1 - 3 years related experience or combination of experience and education
High school diploma required
Required Qualifications/Skills:
Read, write, and speak Spanish. Bilingual abilities are required.
Excellent Customer Service skills
Excellent negotiating skills
Good listening skills
Positive attitude
Attention to detail
Persistence
Excellent organizational skills
Proficient with Microsoft Office Excel and Word – You must be able to create spreadsheets and use basic formulas
Ability to quickly adapt to change
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Compensation: Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Qualifications
Skills
Preferred
- Computer: Intermediate
Behaviors
Preferred
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Education
Required
- High School or better
Experience
Preferred
- 1-3 year: Related experience or combination of experience and education.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)