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AMR Business Process Re-Engineering- Solution Architect

Austin,Texas,United States

Operations and Supply Chain

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. We are looking for an individual that understands the importance of business architecture and solution design for complex problems in Supply Chain. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Are you a deep thinker who excels at connecting the dots across multiple complex IS&T systems and seeing around corners by anticipating what could go wrong? Do you love to solve problems and have an uncanny knack for process optimization and transformation? As part of our Americas Operations Business Process Re-engineering (BPR) team, you will be responsible for reviewing business models, processes, and system architecture to ensure the integrity of Apple’s overall system designs and continuity of our supply chains. You’ll assist with developing solutions that support a broad, cohesive operations supply chain strategy. Most important, you will be free to innovate, challenge the norms and drive transformation. The ideal candidate will have deep process re-engineering experience with a focus on the solution architect domain, be self-directed, motivated, and comfortable working in an extremely fast-paced environment. Experience optimizing global supply chain and B2C / B2B fulfillment processes and technology is required. Flexibility and adaptability are key attributes needed for success. This individual should also have strong analytical, project management and leadership skills to handle a variety of activities and complexities spanning the organization. You are willing to work at both a very detailed and strategic level.

Description

In BPR, we work closely with the business teams to become functional leaders in key supply chain processes and related solutions needs. This includes cross functional processes for enabling Forecasting and Planning processes, Inventory Management, Order management including allocation, optimization and fulfillment, Reverse logistics, etc. Understanding and analyzing the business problems at the root and not just solving for the symptom, is critical to the success of this role. You will focus on recommending process and system innovation and efficiencies through process analysis and building prototypes. Use cases, observations, industry trends, standard methodologies (Design Thinking, Six Sigma, Lean), leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions. Advise technology projects through the full Software Development Life Cycle - from mobilization to problem definition, scoping, requirements, design, business readiness, testing and implementation. Primary focus will be large complex projects related to supply chain transformation initiatives and migration from SAP ECC to S4 HANA. Negotiate with x-functional teams and business partners to remove barriers and drive results, without compromising the overall quality of the end deliverable. Engage with leadership, cross-functional business partners (Finished Goods, Applecare, Finance, and Retail), and IS&T teams to influence solution design. Prepare the business for the change: Ensuring from the very start of the project, there is a change management plan in place. Ensure project objectives have been met and proper project closure with complete lessons learned. The candidate will be responsible for acting as a Solution Architect across multiple, concurrent complex, interrelated projects, while also leveraging existing solutions to ensure systemic integrity of Apple’s overall IS&T landscape. This role requires a deep understanding of core operations throughout the supply chain to manage complex, global initiatives. Success requires thinking strategically, connecting the dots of the bigger picture, as well as being comfortable in the details of the all key deliverables. Candidates must be self-motivated, comfortable working with minimal direction in a global, fast-paced, sometimes ambiguous environment. Successful candidates are consummate team players capable of working with cross functional business teams to identify improvements and deliver capabilities that will exceed our customers expectations. Regular interaction with all levels of senior management requires exemplary written and verbal communication skills. Candidates must be able to deal with ambiguity in a highly matrix environment with a strong propensity for documentation and management systems that keep key stakeholders informed on risks and mitigations.

Minimum Qualifications

• MS degree or higher in Computer Science, Business Information Management (e.g., MIS), or Systems Engineering, and 10+ years of related experience. Alternatively BS and 10+ years of experience. requirements.

• Demonstrated competence in functional design and solutions architecture.

• Led technology transformation projects in Quote to Cash, Supply Chain Enablement, Customer / Vendor / Material Master, Security and roles, etc.

• Experience with all SAP Supply Chain processes - Quote to Cash, Procure to Pay, Make to Deliver, Inventory management, and Reverse Logistics.

• Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements (BRD) etc, UAT, change management etc

• 10+ years designing, configuring, developing, and testing in SAP modules such as SD, MM, PP, LE, and TMS.

• Minimum of 3 full life cycle migration projects from SAP ECC to S4 HANA

• 10+ years experience in designing and implementing solutions in Retail, consumer, High Tech companies focused on supply, demand planning, eCommerce, Q2C, Logistics Execution, warehouse and transportation management, payments processes, financial and manufacturing

Key Qualifications

Preferred Qualifications

• Proven track record of acting in a lead Solution Architect role, combined with the ability to execute and manage at tactical project-level activities and tasks.

• Relevant experience implementing innovative Supply Chain solutions leveraging Machine Learning, Optimization, etc.

• Has lead efforts in solutions designing across various functions - scalable, stable, and efficient with a focus on customer / business voice

• Has lead teams and change management strategies in driving process improvement projects

• Demonstrated ability to establish and maintain trust, credibility and build strong relationships

• As a leader in Solution Architecture, influencing others and moving toward a common vision or goal, including leading cross-functional workshops to drive consensus

• Exemplary communication and presentation skills, flexible, open working style and an ability to establish trust and credibility quickly

• Self-motivated individual who thrives working in a global, matrix, fast-paced environment

• Experience working on projects with teams based outside the US including international engagements

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)

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