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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Quality Assurance Specialist, Federal Programs oversees quality assurance activities for the Air Force (AF) Base Infrastructure Modernization Program (BIM) and has overall accountability to the Lumen BIM program office. BIM is a multi-award indefinite delivery/indefinite quantity (ID/IQ) contract in support of AF Base Area Network (BAN) efforts to modernize and sustain approximately one-hundred and eighty-seven (187) installations globally over the ten-year period of performance. BIM will modernize the Non-classified Internet Protocol Router (NIPR) and Secure Internet Protocol Router (SIPR) BAN through a hybrid as-a-service model utilizing contractor provided networking services. The BAN architecture is comprised of wired network components, wireless network components, inside plant cabling, outside plant cabling, and distribution services. The contractor will modernize, operate, and maintain base network infrastructure to meet Service Level Agreements (SLAs).

The Main Responsibilities

The Quality Assurance Specialist is responsible for BIM requirements and contract deliverables related to monitoring and testing network installations, services, and processes to ensure they meet established quality standards, customer expectations, and industry regulations, by ensuring thorough inspections are conducted by Lumen and subcontractors, identifying potential issues, and reporting findings to facilitate necessary corrective actions and improvements across the network infrastructure. The role requires experience managing very large, worldwide, complex projects, across multiple Task Orders.

Duties and Responsibilities

• Ensure Lumen and Subcontractors supporting the BIM Program regularly monitor network performance metrics like data throughput, latency, and network availability to identify potential service disruptions and degradation issues.

• Ensure inspections are conducted of newly installed network equipment and infrastructure to verify compliance with project specifications and proper functionality.

• Identify, plan, and provide oversight of various testing protocols on network components, including functional testing, stress testing, and regression testing, to identify defects and ensure system stability.

• Maintain detailed documentation of testing results, non-conformances, and corrective actions taken, generating comprehensive reports.

• Perform regular audits of operational procedures and processes to identify areas of improvement and ensure adherence to standards.

• Collaborate with technical teams to troubleshoot and resolve identified quality issues, including coordinating necessary repairs or configuration adjustments.

• Analyze customer feedback and complaints related to service quality to identify recuring issues and implement necessary improvements.

• Provide training and support to installation teams on quality assurance procedures, best practices, and compliance requirements.

• Coordinate with various stakeholders, including program managers, engineers, and subcontractors, to assess the impact of proposed changes and develop mitigation strategies.

• Ensures that all work performed meets the PWS requirements within the schedule and staffing constraints of the contract.

• Possess a strong technical background that facilitates understanding of Government technical requirements and communication with the Government BIM PMO.

• Ensure the timely and accurate delivery of all assigned weekly, monthly, quarterly, semi-annual, and annual contract deliverables.

What We Look For in a Candidate

• Bachelor’s degree with strong experience in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or equivalent work experience.

• Strong understanding of network infrastructure technologies (e.g. fiber optics, copper cabling, and wireless networks)

• Proficiency in network monitoring tools and testing equipment.

• Excellent analytical and problem solving skills to identify root causes of issues.

• Attention to detail and ability to maintain accurate documentation.

• Strong communications skills to effectively collaborate with technical teams and report findings to stakeholders.

• Must maintain eligibility requirements for access to classified information (applicants selected will be subject to a government security investigation.

• Other Requirements

• Information Technology Infrastructure Library (ITIL) Certification,

• Secret Clearance with ability to be cleared for additional program access.

• BISCI Registered Telecommunications Project Manager (RTPM) Certification a plus.

• Travel (up to 25%) is required

Legal Statements

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$80,510 - $134,180 in these states: AR ID KY LA ME MS NE SC SD

$84,740 - $141,230 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$88,980 - $148,290 in these states: CO HI MI MN NC NH NV OR RI

$93,210 - $155,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 335957

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

80510

Salary Max :

155350

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

01/09/2025