Job Information
UNIVERSITY OF TEXAS AT AUSTIN Guest Services Assistant Manager in Austin, Texas
Assist with the guest services weekend operations: cover shifts for callouts when necessary, ensure admission services are operational, address staff time and attendance, address guest concerns, complete incident reports, troubleshoot issues when necessary. Assist with any ticketing-related technology needs.Assist with the supervision of part-time staff. Ensure staff is up to date with Wildflower Center knowledge. Facilitate part-time staff meetings. May create schedule for part-time staff.Provide excellent customer service by assisting with general admission, explaining ticket prices and discount programs, selling memberships, answering questions regarding special events, updating guests on operational changes, providing information as needed. Assist with managing crowds during high visitation times.Supervise admissions entrance, manage event guests, and report issues to guest services manager. Responsible for daily ticketing and admissions transactions.Work closely with Wildflower Center Altru users to identify best practices as they relate to database input and management. Review constituents records for accuracy and assist in correcting records according to UT standards.Attend Center-wide and team meetings. Complete required paperwork and reports.Other duties as assigned.