Job Information
Transdev Operations Supervisor in Austin, Texas
About Transdev:
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Overview:
Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.
The Shift Supervisor is responsible for managing and oversight of the operations of the business unit; while acting as the Transdev liaison liaison between the Client's program managers and Transdev employees. They manage a team of operators and ensure efficient delivery of the missions requested by our Client.
You will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for your community and the world. Autonomous vehicle operators and supervisors play an important role in enabling the client to achieve its goal of developing and commercializing its autonomous driving technology, services, and passenger experiences.
Transdev shares the client’s commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority.
Key Responsibilities:
Maintain Transdev’s high standard of safety, inside and outside of the vehicle
Operate with safety as the primary goal
Be the deputy for technology by communicating courteously always with management, engineers, and the public
Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
Public/Customer facing management and leadership of hourly workforce
Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot
Strategic planning and forecasting to meet client demands
Onsite workforce management, scheduling , and staffing to meet client requirements
Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance
Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
Assist team members with payroll, interpersonal issues, and career development
Communicate announcements to the team and lead debriefs with safety messages at the forefront
Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation
Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinates activities of program; determines priorities
Maintain high degree of confidentiality of all information
Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing
All other duties as required
Required Education and Experience:
High School Diploma or GED
Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams
Degree in Engineering, Operations, or related field - preferred
Required Knowledge Skills and Abilities (KSAs):
Proficiency with using a touchscreen smartphone (Android preferred by not required).
Ability to use a computer to generate reports and schedules
Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
Good written and oral communication skills
Ability to organize and perform work efficiently; strong attention to details
An awareness and willingness to use Operational Excellence tools and techniques
Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers
Experience with performance metrics and process improvement
Ability to work for different managers
Proven track record of meeting or exceeding of department performance goals
Demonstrated problem solving skills and analytical skills
Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed
Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments
Punctual, reliable, and team player
Travel up to 20% of the time
Available to be on call and responsive for 24/7 operations
Physical Requirements:
Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear
Must be able to withstand working outdoors in inclement weather
Frequently required to sit
Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell
Occasionally required to lift up to 45 pounds
May work in extreme heat and cold, and in damp environment with moderate noise
Remaining work is accomplished standing and walking for up to 10 hours during shifts. May be conducted in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer
Pre-Employment Requirements:
Must be 21 years old;
All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.
Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required
If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.
Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, disability or other legally protected status, or any other classification protected by federal, state, or local law.
Job Category: Operations Management & Supervisory
Job Type: Full Time
Req ID: 1344
Pay Group: IVB
Cost Center: 566
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.