Job Information
UNIVERSITY OF TEXAS AT AUSTIN Senior Desktop Support Specialist, Office of the Vice President for Research, Scholarship and Creative Endeavors in Austin, Texas
Serve as a primary point of contact for end-user applications and desktop support requests via Service Now from the OVPR user community. Triage, resolve, escalate, and document help desk requests as appropriate. Provide in-person and virtual technical assistance to customers to analyze, troubleshoot, diagnose, document, and resolve a variety of software, hardware, and network problems.Prepare, deploy, and manage new PCs and Macs. Utilize JAMF and MECM/SCCM to manage software deployments, packages, and images.Use Active Directory to manage computer accounts, user groups and distribution lists. Ensure compliance with university security and device policies.Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation and conference room audio visual equipment, software, and other products.Collect, organize, and maintain accurate information including software/hardware asset inventories, security/risk assessment surveys, instructional guides, training materials, warranties, and other software/hardware documentation.Provide in-person after hours and on-call support as needed for events, meetings, webinars, and other official business.Conduct office moves and setup of computer equipment, phones, and occasional boxes and/or supplies.Assist other technical support staff as needed.Other related functions as assigned.