Shire Jobs

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00045319 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section

Salary commensurate with experience and qualifications Salary Ranges: IT Support Specialist II: $4,166.67/monthly - $4,358.25/monthly* IT Support Specialist III: $4,416.67/monthly - $4,750.00/monthly* TEXAS WATER DEVELOPMENT BOARD'S MISSION Leading the states efforts in ensuring a secure water future for Texas. WORKING AT THE TWDB See why our work makes an impact and why the TWDB is a great place to work! The Texas Water Development Board (TWDB) endorses telecommuting and hybrid workplace plans, in addition to other flexible work alternatives. We offer competitive compensation and benefits package including medical, dental, vision, 401(k), flexible spending, and flexible work hours so you can have a work/life balance! For more information about these benefits and more visit: http://www.twdb.texas.gov/jobs/benefits.asp. Please visit TWDB Career Page: http://www.twdb.texas.gov/jobs/ for more information. MILITARY EMPLOYMENT PREFERENCE Veterans, Reservists or Guardsmen with an MOS or additional duties that fall in the fields of 25B Information Technology Specialist, IT Information Systems Technician, 1N2X1 Signals Intelligence Analyst,or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. Additional Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf Job Description Summary Performs moderately complex (journey-level) to highly complex (senior-level) technical support work on computer systems and office equipment in a help desk setting. Work involves providing customer support for agency information technology services in a network environment. May train others. Works under general to limited supervision, with moderate to considerable latitude for the use of initiative and independent judgment. Reports to the Manager of the Help Desk team in the Information Technology Division. Essential Job Functions Provides excellent customer service for requests and incidents regarding computer software, hardware, applications, and systems. Creates, triages, prioritizes, categorizes, assigns, and communicates for support tickets to appropriate staff as needed. Reviews and updates support tickets and communicates expectations including work arounds, remedial actions, and resolution activities. Troubleshoots and performs root cause analysis for problem identification relating to computer systems, software, and applications. Provides support and assistance in the analysis, design, development, and maintenance of various systems. Provides support for agency Board meetings, executive meetings, and other video conferencing needs and systems. Develops training manuals, procedures, and trains users in the use of hardware, software, and systems. Maintains agency computer hardware, software, and peripheral inventory records during their life cycle from procurement to surplus or disposal. Assists in evaluating, testing, certifying, recommending, and determining operational, technical, and support requirements for the location, installation, operation, and maintenance of computer and management information systems. Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services. Schedules, and prioritizes meetings, appointments, and special events; reserves meeting sites; contacts and confirms ppointments and meetings; prepares agendas; and documents meeting minutes and action items as necessary. Establishes and maintains records, filing systems, maintenance renewals, and logs. Maintains confidential and sensitive information. Ensures individual and team files (electronic and hard versions) are appropriately maintained and timely disposed of in accordance with the agencys records retention procedures and schedule. Maintains required certifications and licenses and meets the continuing education needs and requirements of the position to include, attending mandatory training courses. May be required to operate a state or personal vehicle for business purposes. Performs other duties as assigned. Qualifications: Minimum Qualifications Graduation from a standard senior high school or equivalent. Work Experience: IT Support Specialist II - Two years of experience in computer systems support work. IT Support Specialist III - Four years of experience in computer systems support work. Relevanteducation can be substituted for the work experience on a year-for-year basis. Preferred Qualifications Graduation from an accredited four-year college or university with a bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related fields. Training or certifications in Computer Science, CompTIA A+, ITIL Foundation, IT Help Desk Professional, or related fields. More than five years of experience in computer systems support work, troubleshooting computer hardware, and resolving software problems. Experience in hardware and software asset management. Knowledge, Skills, and Abilities Knowledge of local, state, and federal laws and regulations relevant to Help Desk Department. Knowledge of the principles and practices of public administration. Knowledge of the limitations and capabilities of computer systems. Knowledge of computer hardware and software. Knowledge of audio/visual hardware and software. Knowledge of computer operating systems. Knowledge of grammar, punctuation, and editing. Skills in using Microsoft Office programs such as Word, Excel, and Access. Skills in use of internet, email, word processing, spreadsheet, presentation, and database software. Skills in troubleshooting computer systems. Skills in using and administering Quest KACE appliances. Skills in using and administering Microsoft Office 365 suite. Skills in coordinating and solving problems. Skills in preparing and maintaining accurate records, reports, documents, and correspondence; and meeting deadlines. Ability to adhere to work schedules, follow procedures with respect to leave and submit accurate timesheets by prescribed deadlines. Ability to make mature, objective decisions and identify areas of potential problems. Ability to perform effectively and willingly when changes occur in scope and nature of the work and work environment. Ability to perform routine and non-routine work assignments accurately and on-time with little or no supervision. Ability to perform assigned duties and improve work habits and/or output. Ability to complete assigned work, on time, neatly and with infrequent errors. Ability to interpret policies, procedures, and regulations. Ability to provide prompt, courteous and accurate assistance and clear and concise communication to internal and externa