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Memorial Healthcare System Infusion Scheduler: MRH - MCI Phys Hallandale in Aventura, Florida

Summary:

Perform an integral role with the care team for coordination of complex chemotherapy treatment scheduling. Manage all aspects of scheduling of multi-day/ multi-week treatment cycle schedules for high acuity patients. . Responsible for scheduling infusion treatments, transfusion, labs and COVID Care for oncology patients Demonstrate and convey a cheerful and favorable disposition during stressful patient care delivery for a positive patient experience.

Detailed responsibilities:

  • Schedule complex chemotherapy treatment plans and cycles including intervening labs, imaging and MD visits as per treatment schedule. Ensure scheduling is timely and without delay in care. Facilitate frequent changes due to patient acuity. Facilitate inpatient transitions and discharges for chemo in coordination with the treatment. Utilize complex algorithms, scheduling guidelines and medication lists for chemotherapy, non-chemotherapy medications and/or transfusions.

  • Review in-basket message pools and collaborate with providers to ensure timely scheduling upon office visit and/or Hospital discharge. Review in-basket messages. Communicate with infusion leadership to maximize clinic flow.

  • Coordinate care with Physician, APPs, nurses and fellows to confirm and review treatment regimens and overall plan of care. Coordinate with Pharmacy on drug availability.

  • Contact patient to coordinate appointment scheduling. Pre-registration prior to date of visit to ensure prior authorization for treatment. Prepare wrist band labels prior day and notate drugs being administered.

  • Coordinate with Infusion Clinical Nurse Manager for same day add-ons for sick or urgent patients and for transitions from inpatient, transplant alert the authorization team.

  • Communicate with Preservice/Authorization department to ensure prior authorization of treatment is obtained.

  • Ability to identify symptoms and refer patients to appropriate APP for symptom management when needed.

  • Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.

  • Other duties as assigned and as required.

Competencies and skills:

Essential:

  • STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.

  • CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.

  • ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.

  • RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

  • PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"

Education:

Essential:

  • High School Diploma or Equivalent

Credentials:

Education equivalent experience:

Essential:

  • Bachelors preferred.

Other information:

Complexity of Work: This role requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required.

Required Work Experience: Two (2) years scheduling experience in a hospital or clinic with complex scheduling algorithms. Oncology related scheduling experience.

Working conditions:

Essential:

  • Bending and Stooping 60.00%

  • Keyboard Entry 100.00%

  • Lifting/Carrying Patients 35 Pounds or Greater 60.00%

  • Lifting or Carrying 0 - 25 lbs Non-Patient 80.00%

  • Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 40.00%

  • Pushing or Pulling 0 - 25 lbs Non-Patient 80.00%

  • Pushing or Pulling 26 - 75 lbs Non-Patient 80.00%

  • Reaching 80.00%

  • Repetitive Movement Hand/Arm 80.00%

  • Sitting 80.00%

  • Squatting 80.00%

  • Standing 80.00%

  • Walking 80.00%

  • Audible Speech 80.00%

  • Hearing Acuity 80.00%

  • Depth Perception 80.00%

  • Seeing - Far 80.00%

  • Seeing - Near 80.00%

  • Bio hazardous Waste 60.00%

  • Biological Hazards - Respiratory 60.00%

  • Biological Hazards - Skin or Ingestion 60.00%

  • Blood and/or Bodily Fluids 60.00%

  • Communicable Diseases and/or Pathogens 60.00%

  • Gas/Vapors/Fumes 60.00%

  • Hazardous Chemicals 60.00%

  • Hazardous Medication 60.00%

  • Latex 60.00%

  • Computer Monitor 100.00%

  • Needles/Sharp Objects 60.00%

  • Potential for Physical Assault 40.00%

  • Wet or Slippery Surfaces 40.00%

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

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