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Kelly Services Customer Service Representative in Avon, Connecticut

Do you have experience in a call center, and strong knowledge of medical benefits? Make the most of your valued expertise, and step into a new environment…announcing a great opportunity to work in a positive, team-oriented, and professional environment! Kelly Professional & Industrial is currently recruiting for temporary-to-hire customer service positions at an established, local retiree benefits organization located in Avon, CT. This will be an in-office position!

In this role, you will:

  • Take inbound and place outbound calls in a call center environment

  • Answer questions pertaining to retiree benefits, including Medicare and Part D plans

  • Resolve client issues and respond with prompt follow up to clients as needed

  • Process all related documentation and paperwork as needed

We are looking for candidates who is very detail-oriented and able to multitask effectively in a fast-paced environment. Other requirements include:

  • Prior call center/customer service experience

  • Understanding and thorough knowledge of retiree medical benefits, including Medicare and Part D

  • Strong problem solving-skills and ability to think creatively to resolve issues

  • Exceptional interpersonal, communication (both oral and written), organizational, and time management skills

  • Proficiency in MS Office applications, including Word, Excel and Outlook

  • Ability to work hours conducive to West Coast time: Monday - Friday 10am - 6pm, 11am - 7pm or 12pm - 8pm

As a temporary employee, you will enjoy benefits such as:

  • Paid lunch break

  • Lunches are provided for free as well!

  • Casual work environment

Upon hire, your benefits will expand to provide for:

  • Generous holiday schedule

  • Full benefits package including 100% company-paid premiums for medical, dental, vision, etc.

What happens next

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today!

Why Kelly ® ?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.