Job Information
Amentum Housing Supervisor in Baghdad, Iraq
The Housing Supervisor will be based at one of the Amentum sites in Iraq and will serve the Operations and Maintenance Support Services (OMSS) contract in support of the U.S. Department of State. This position is a multi-shift administrative and supervisory position that will be responsible for tracking and assigning all permanent and temporary duty (TDY) housing in a manner consistent with contract requirements and will report to the Site Services Manager. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.
DUTIES:
Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.
Comply with all Environmental Health & Safety and Quality Assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.
Interact with the Site Services Manager and customers on daily basis, informing customers of policies/procedures during check-in/check-out procedures using good customer service skills.
Manage the daily operation of Housing, Housekeeping, and Make-Ready crew.
Actively/openly communicate with all levels of the customer and Amentum team, brief program and site management on issues, and cultivate dialogue with all members of the housing mission.
Assess the performance of all subordinates, provide employees guidance, and advise areas of improvement as necessary.
Provide keys and check-in/check-out documents to tenants.
Assist tenants with lockouts and other minor service issues.
Maintain records related to occupancy, supply, and office activity.
Be aware of occupancy status in the managed units.
Become knowledgeable of reservation system, ensuring bookings are entered correctly.
Handle furniture, linen, or any other movement, and request replacements as needed.
Answer trouble/service calls for building maintenance and follow up on service orders with respective departments.
Handle keys and ensure compliance with key control procedures using a KeyTrak system.
Adhere to all Department of State and Amentum policies and regulations and Standard Operating Procedures (SOP), must be knowledgeable of all relevant safety standards related to area of responsibility.
Train housing clerks and housing leads how to perform their duties as assigned.
Conduct frequent department meetings training their subordinates on changes in policy, procedure, safety, and general leadership coaching.
Perform additional duties and projects as assigned.
REQUIRED:
Minimum Acceptable Experience Level: Five (5) years’ related customer service and housing or property management experience in an overseas environment while in a leadership or supervisory role.
Knowledge, Skills, and Abilities:
Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.
Excellent organizational and time management skills.
Expert computer skills, specifically in Microsoft Word and Excel.
Ability to work effectively with multi-national staff and demanding customers.
Capable of lifting up to 50 lbs.
Knowledge of principles and processes involved in supporting contract responsibilities at an overseas facility.
Must have the ability to assess, implement, and discuss opportunities for improvement with subordinates effectively cultivating positive change in the team.
Experience providing excellent customer services.
Cross-cultural sensitivity with an international perspective.
Ability to become an active and functioning member of a team.
Must have the ability to be innovative and be an agent for change.
Expert communication skills to facilitate and disseminate information.
Education: A high school diploma or GED.
Passport, Licenses and Certifications: As part of pre-contingency requirements, by the time the visa process starts , candidates must possess a valid passport with a minimum of 18 months remaining to expiration date with 8 blank pages.
Valid drivers’ license.
Security Vetting: Already possess a US Government issued security clearance or Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification or US Government clearance prior to being hired is required for the position. Must maintain eligibility at the required certification or clearance level for the duration of the contract.
Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.
Medical: Successfully complete and pass the medical and dental examinations as required by PAE and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.
DESIRED:
Previous out of home country experience and previous work experience in harsh environmental conditions are a plus.
Experience working with Amentum.
WORKING AND LIVING CONDITIONS:
This position may be located in a war zone, in an environment with harsh and dangerous working and living conditions. While performing the duties of this job, the employee may regularly be exposed to extreme and austere desert-like environment. Temperatures can reach 120- 130 degrees Fahrenheit/50-55 degrees Celsius during the summer months. Employees must be willing and able to perform regular job requirements in this austere, extreme environment, as well as willing and able to deploy to Iraq for extended periods. Work schedules are a minimum of 6 days per week and 10 hours per day, while some jobs have higher daily and weekly minimums. Employees must be willing and able to perform physical activities including, but not limited to, heavy lifting and moving of items, parts, assemblies, and equipment up to the safety regulation maximum; climbing in and out of equipment; crawling; and working outdoors. This includes being able to lift and carry 40 pounds of personal protective equipment for extended periods of time and being capable of running and ‘duck & cover’ during emergencies without putting oneself or others at risk.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
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