Job Information
Ingersoll Rand IT Technician I in Bailly Romainvilliers, France
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Position objectives
The primary position objective is to implement, maintain and enhance the Personal computing Environment, IT infrastructure and provide end-user support services at the specified Ingersoll rand locations.
principle responsibilities
On-site IT technician at the assigned Ingersoll Rand location/s
Provide 2nd level on-site and remote IT support
Respond to, troubleshoot and resolve end-user computer hardware and software issues
Provide local hands-on support for Global SME Infrastructure teams (Server, Network, Security)
Support SME Infrastructure team initiatives and deployments
Manage local computer assets and refresh process
Participate in local, regional and global IT projects and initiatives as directed.
Maintain stable and operational local IT Infrastructure environment
Identify and highlight continuous improvement actions
Log incidents in ticketing system for all support work
Maintain Global IT standards and processes
Provide out of hours’ emergency support on-site when required
Maintain local server backup Infrastructure
Engage in collaboration with the wider Regional and Global technical teams.
Other responsibilities as directed
Qualifications and Education Requirements
2-5 Years’ experience in a similar role
ITIL Certifications desirable
Preferred Skills
Team player but also have the ability to work alone and on own initiative
High level of customer focus essential
Good verbal and written English communication skills
Good problem solving skills
Desktop hardware and software technical knowledge and troubleshooting skills
Experience or exposure to as many of the following as possible:
Windows Client OS (7/10), Printers, Office 365 suite portfolio, Teams, Active Directory, Windows Server, TCP/IP, SCCM, Cisco Switches, Routers, Firewalls, LAN/WLAN, SDWAN, Cabling and Fibre technologies
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Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.