Shire Jobs

Description:

What is your passion? Whether you are into tennis, shopping, craft or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing and enthusiastic – Guest Experience Expert with strong background and experience in Front Office to join our energetic, enthusiastic and passionate team at Grand Hyatt Bali.

The Guest Experience Expert will be responsible for handling guest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

Qualifications:

• Minimum of 1 year of solid experience as Guest Service Officer in a large 5-star luxury hotel or resort.

• Has a solid background of working in a high demand business environment.

• Has strong customer service and communication skills.

• Has relevant experience in night operations and is able to work on night shifts.

• Eloquent in English communication in both written and spoken.

• Is well versed in working with Property Management System such as OPERA, RESERVE for room reservations, and other systems.

• Has proven track of working with timelines and targets.

• Highly conscientious and diligent.

• Diploma in Hospitality or other relevant fields. A Bachelor’s Degree is a plus.

Primary Location: ID-Bali

Organization: Grand Hyatt Bali

Job Level: Full-time

Job: Front Office

Req ID: BAL002878

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.