Job Information
M&T Bank Banking Services Operations Associate III - Lockbox Support in Baltimore, Maryland
Schedule: Monday- Friday, 8:00 am- 4:30 pm
Overview:
Processes and researches payments according to account specifications for Lockbox customers.
Primary Responsibilities:
Research and resolve customer inquiries received from internal business partners.
Complete entry-level reconciliation of internal department general ledger accounts as required by assigned area.
Prepare daily reports utilizing standard worksheet templates.
Open and prepare bank-by-mail deposits for processing.
Complete customer lockbox set-ups utilizing internal department applications to allow for accurate processing of transactions according to customer specifications.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Education and Experience Required:
Associates’ degree,
OR in lieu of a degree,
A combined minimum of 2 years’ higher education and/or work experience
Education and Experience Preferred:
Minimum of 2 years customer service experience in the financial service industry
Strong customer service skills
Strong organizational skills
Strong analytical skills
Strong problem-solving skills
Strong written and verbal communication skills
Ability to interact with different levels of the organization
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $19.00 - $30.92 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Baltimore, Maryland, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.