Job Information
Aston Carter Collections And Resolution Specialist in Baltimore, Maryland
Collections and Resolution Specialist
Job Description
Actively collect open AR balances by contacting customers and support the activities of branch personnel to collect open AR balances efficiently. Update the Get Paid AR collection system, including customer contact information, notes on status of open AR accounts, payment promises, customer disputes, and escalations. Respond to customer inquiries, providing assistance or directing the customer's issue to the appropriate person for speedy resolution. Reconcile accounts and perform administrative tasks as assigned. Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer. Generate and respond to written correspondence in a professional, compliant manner. Maintain accurate documentation reflective of conversations and arrangements reached with customers. Manage collection objectives using a high degree of professionalism and persuasiveness. Make recommendations for next steps when accounts become unresponsive. Complete skip tracing when contact with a customer ceases. Work effectively with salespeople, branch personnel, and other team members to resolve account issues. Work unapplied cash in search of payments.
Responsibilities
Actively collect open AR balances by contacting customers.
Support branch personnel in collecting open AR balances.
Update the Get Paid AR collection system with relevant customer information and notes.
Respond to customer inquiries and direct them to the appropriate person for resolution.
Reconcile accounts and perform additional administrative tasks as assigned.
Place and receive calls from past due commercial account holders to discuss payment arrangements.
Establish acceptable payment arrangements, including settlements when warranted.
Counsel customers to assist in finding funds to bring accounts current.
Generate and respond to written correspondence in a professional manner.
Maintain accurate documentation of conversations and arrangements with customers.
Manage collection objectives with professionalism and persuasiveness.
Make recommendations for next steps when accounts become unresponsive.
Complete skip tracing when contact with customers ceases.
Work effectively with salespeople, branch personnel, and other team members to resolve account issues.
Work unapplied cash in search of payments.
Essential Skills
2+ years of high-volume collections, research, resolution, and de-escalation experience.
Proficiency with MS Office (Excel, Word, and Outlook).
Experience with Salesforce.
Additional Skills & Qualifications
College coursework in Accounting, Finance, or Business Information Systems preferred.
Experience in construction or manufacturing preferred.
Work Environment
Will be working in an office environment in Fells Point. The role involves working on a team and reporting to the AR/Collections manager. Standard hours are from 8 AM to 5 PM. The company is growing rapidly and has recently undergone a rebranding initiative, providing an exciting and dynamic work environment.
Pay and Benefits
The pay range for this position is $25.00 - $25.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Baltimore,MD.
Application Deadline
This position will be accepting applications until Dec 27, 2024.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.