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Description:

JOB TITLE: EVENT MONITORING ENGINEER SR. SYSTEMS ENGINEER

Job Description:

This role supports the First-to-Know capability of the Technical Operations Center TOC and serves as the centralized focal point for observability and event management at CareFirst. Event Monitoring Engineers monitor the performance and capacity of enterprise-wide systems applications and critical business processes using a variety of tools to identify hardware software and environmental anomalies. The successful candidate will proactively look for ways to improve processes look for inefficiencies and document new processes as they evolve.

This role will require shift work. The CareFirst Technology Operation Center covers a 24/7 operation and members are asked to be flexible in providing coverage outside of their normal shift hours when the need arises. Position is for full time employment and can be performed fully remote.

Responsibilities include:

• Provide eyes-on-glass monitoring using Dynatrace and other monitoring tools

• Support a 24x7 system monitoring service to proactively identify and assess problems

• Provide oversight coordination and visibility for critical business processes

• Perform system health checks

• Identify investigate verify report communicate and escalate critical events

• Review device logs documentation and analysis

• Develop runbooks for repeatable processes

• Will follow basic triage steps monitor production systems and assure their high availability

• Facilitate and coordinate the necessary IT response to system problems

• Provide event management and problem management support to service owners and IT managers

• Coordinate and facilitate conference bridges as part of even management

• Author reports participate in incident review meetings participate in active incident and problem management activities routinely follow up on long-term problems prepare data for status/findings presentations prepare flowcharts and draft process documents for team activities.

• Communicate to stakeholders support and facilitate open communication between all stakeholders.

Required Qualifications:

• Experience: 5 years software hardware and/or systems engineering related experience and at least 2 years in a NOC/TOC Command Center roles.

• 3 years IT experience and understanding of performance monitoring tools

• 3 years Dynatrace monitoring experience

• 2 years operating in a command center in an Event Monitoring/Event Management role

• Ability to assess and monitoring events and respond or escalate accordingly

• Knowledge and experience of system and network infrastructures such as LAN and WAN network technologies server virtualization enterprise storage area network SAN and backup and database

• Strong analytical skills and able to collate and interpret data from various sources.

• Strong communicator both verbal and written with a natural aptitude for collaboration

Desired Qualifications:

• 3 years experience working with Splunk SCOM SolarWinds or other performance monitoring tools

• Process engineering or process management experience

• Experience working in a ServiceNow environment

• Experience reporting against and managing to Service Level Agreements SLAs

Education Level: Bachelor's Degree

In Lieu of Education

In lieu of a Bachelor's degree an additional 4 years of relevant work experience is required in addition to the required work experience.

The incumbent is required to immediately disclose any debarment exclusion or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities deadlines and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer including customers who may be demanding or otherwise challenging.

Licenses/Certifications

ITIL Foundations v3 within 180 Days Pref

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.