Shire Jobs

Candidates must be located within the Southern Baltimore area to be considered for this opportunity.

HIRING IMMEDIATELY-SPECIAL PANELS FIELD ENGINEER

Job Description

• Install and properly maintain equipment in newly assigned Nielsen Families/Households

• Drive to selected homes within a designated territory, using company-provided vehicle

• Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data

• Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively

• Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory

• Accurately collect and report demographics and audience information using Nielsen proprietary platforms

• Educate and coach Panel Members on proper operation and usage of Nielsen equipment

• Recruit new or existing Nielsen families by convincing randomly selected households to participate in our research

• Maintain multiple platforms and panel applications in each panelist home at or above projects KPIs

• Ensure tests are administered adhering to quality standards

• Perform analysis to help determine the reason for product failures

• Perform product verification and validation tests before delivery

• Interact with Panelists regularly to capture and record user experience and clearly communicate that information with Data Science.

• Develop standard procedures for field testing tasks

• Manage multiple projects/validations in parallel with each other in the same panelist home

• Submit feedback via Standardized Test Intake form about experience in the field to help track defects and communicate enhancements

• Collect detailed notes from field visits and experience with panel applications. Clearly communicate and report findings on a weekly call with Data Science and Engineering.

• Assist in determining the root cause of technological problems or deficiencies in new procedures, and communicate the process involved in remediation

• Document via Standardized Feedback Intake form and provide detailed, step-by-step, reporting of problems and/or solutions during testing in order to meet company quality standards

• Use persuasion skills and other effective communication techniques to gain Panelist participation and cooperation in installing multiple Nielsen Ratings meters/platforms to test new software, hardware and procedures

• Collaborate with various teams (engineering, data science, product leadership and management) members to achieve a common goal

• Thoroughly test hardware/software procedures in a live environment (scripted and no -scripted testing)

• Assess effectiveness/viability of new equipment, software enhancements, and panelist cooperation rates/hesitancy and enter via Standardized Test Intake form

Nielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, company provided car for those who qualify, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.

A reasonable estimate of salary range for a new employee to be offered this role would be $65,000, which would be adjusted based on each employee's geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs.

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.