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Marriott Guest Service Manager - Four Points by Sheraton Desaru in Bandar Penawar, Malaysia

Job Number 21029534

Job Category Rooms & Guest Services Operations

Location Four Points by Sheraton Desaru, Jalan Kempas 2 Taman Desaru Utama Tanjong Surat, Bandar Penawar, Johor, Malaysia VIEW ON MAP (https://www.google.com/maps?q=Four+Points+by+Sheraton+Desaru%2CJalan+Kempas+2+Taman+Desaru+Utama+Tanjong+Surat%2CBandar+Penawar%2CJohor%2CMY)

Brand Four Points

Schedule Full-Time

Relocation? N

Position Type Non-Management

Located Remotely? N

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points.

Hotel Description

Four Points by Sheraton Desaru Johor, Malaysia located on 2 Jalan Kempas, Taman Utama – the gateway to Desaru Coast and Pengerang. It is well-connected with major roads and highways. The 311-room hotel will serve business and leisure travellers with comfortable accommodation, convenient facilities and strategic location. The hotel is a conversion and is projected to open in Q2, 2021.

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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