Job Information
Qualcomm Business Operations Analyst, Associate in Bangalore, India
Company:
Qualcomm India Private Limited
Job Area:
Operations Group, Operations Group > Business Operations
Qualcomm Overview:
Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.
General Summary:
About GBFS Team : The Global Business and Finance Support (GBFS) team provide support to HQ and global regional team on Finance & Business Operation activities. This job role is for Sales operations related activities – Customer backend support, Order Management, System updates and data updation, data validation and analytics, supply demand changes and basic analytics.
General Job Summary : The role is responsible for internal support to Qualcomm’s Worldwide Customer Service and Sales Teams enabling these external facing teams to provide world-class support regarding Qualcomm’s products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal customer service throughout the organization. Responsibilities include, but not limited to the following activities: Order management, account/regional forecast demand planning, and overseeing activities related to Product Change Notifications (PCNs), Return Material Authorizations (RMAs), and other key duties. Must be savvy and quick to learn and adjust to all Qualcomm business applications such as Oracle ERP, Rapid Response, SAP, Sales Force, Agile and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled-out.
Key Duties & Responsibilities :
Utilizing Qualcomm systems, manages delegated customer service and support activities including but not limited to forecasting, order management, supply demand changes, PCN, RMA, export compliance, product commercial information.
Provides internal support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support.
SIP, Distributor claim, Pricing & Quotes generations, Master data management, Salesforce administrative review support.
Tracks and reports to CS and Sales overall regional forecast accuracy analysis, and forecast consumption
Order Management (Purchase Order Entry, Change Orders and scheduling), proactively manages & monitors customer orders and shipments, resolving any internal issues on the account before shipment
Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) as delegated by the Regional CS/Account Management Team
Communicate with related parties such as Quality, Engineering, RMA team, Finance, analyze data, identify trends, and submit RMA request when needed
Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested
Performs other related duties as delegated from world-wide CS Team
Job Specifications :
Advanced Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is an advantage
Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions
Effectively and quickly adapts to new systems, processes, and policies
Ability to remain calm under pressure
Exercises analytical skill within generally defined practices using a variety of sources in order to find solutions
Be results oriented with great attention to detail
Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions
Must have demonstratable communications skills being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures. Must be able to contribute proactively during meetings
Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers in order to explain issues, gain insights and develop connections. May represent the department as a prime contact for special projects
Education/Experience :
Requires minimum 2+ years related experience in Business Operations / Customer Service back office in a technology-oriented industry. Semiconductor industry preferred.
Excellent in Salesforce with Salesforce Admin Certified
Experience in leading the team.
Master’s degree in Business Management / Analytics, Supply Chain, Operations
Ability to focus on details, multitasking, Process reviewer of activities timely with quality output.
Planning & prioritization of work assigned.
Positive attitude and willingness to learn and upskills with tools - Tableau, Power BI etc.
Flexible for evening calls for HQ reviews and transition calls on regular basis.
Strong analytical, problem solving and conceptual skills.
Strong written and verbal communication skills.
Applicants : If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to accommodationsupport
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification