Job Information
Conduent Senior IT Operations Analyst in Bangalore, India
Job Track Description:
Requires formal education and relevant expertise in a professional, sales, or technical area.
Performs technical-based activities.
Contributes to and manages projects.
Uses deductive reasoning to solve problems and make recommendations.
Interfaces with and influences key stakeholders.
Leverages previous knowledge and expertise to achieve results.
Ability to complete work self-guided.
A college or university degree required.
General Profile
Requires knowledge and experience in the field.
Leverages best practices and knowledge of business issues to improve products or services.
Solves complex problems and takes a new perspective on existing procedures.
Receives minimal guidance and is a self-starter.
Acts as a resource for colleagues with less experience.
Functional Knowledge
- Requires conceptual expertise of theories, practices, and procedures.
Business Expertise
Has knowledge of best practices and team integration.
Aware of the competition and what differentiates them.
Impact
Impacts a range of customer, operational, project, or service activities in teams.
Works within broad guidelines and policies.
Leadership
Acts as a resource for colleagues with less experience.
May guide small projects with manageable risks and resource requirements.
Problem Solving
Solves complex problems.
Takes a new perspective on existing solutions.
Exercises judgment based on reviewing many sources of information.
Interpersonal Skills
Ability to clearly explain difficult or sensitive information.
Works to build consensus within a team.
Responsibility Statements
Manages maintenance and execution of platform operations and projects in the order received or based on criticality.
Collaborates with departments for new platform builds and troubleshooting platform issues.
Communicates direction on designing and implementing new solutions.
Advises with managers status updates, issues and/or concerns.
Assists in maintaining and updating documentation.
Administers onsite and remote assistance.
Participates in planning, daily meetings, and backlogs sessions.
Performs other duties and/or special projects.
Identifies areas of opportunity to improve our service offering.
Performs other duties as assigned.
Complies with all policies and standards.