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What You’ll Do

In the Cisco Contact Center group, we are passionate about delivering amazing experiences to both customers and employees. We believe software can truly change the world and how it gives and receives customer service and it is our mission to be the leader in this space. To enable this vision, we are looking for a passionate, hard-working, and motivated Engineer to join our team.

• As a Quality Engineer, you will develop and automate functional, adaptability and performance end-to-end tests

• You will review and evaluate designs and project activities for compliance with quality assurance guidelines, standards and certification; provides tangible feedback to improve product quality and mitigate failure risk.

• You will partner with Product Management, Engineering Leadership, Solution Assurance, SRE to ensure reliability and availability of the microservices.

• You will own the quality and deployment of your code from concept to production release.

• Problem solving and debugging the failures to root cause using latest observability tools (Prometheus, Grafana).

• You will create and maintain automated tools that validates your service end to end along with appropriate performance consideration.

• You will build, maintain and improve the continuous integration and delivery pipelines that can be used to drive quality and consistency throughout the full software lifecycle.

Who You’ll Work With

• You will work mostly with Architects and Engineers inside and outside of your immediate team - collaborating with whoever necessary to deliver customer value.

• You will work with Engineering management and contribute to technology strategy for your immediate team.

• You will work with Customer Success and Technical Assistance teams to support customer issues with top priority.

Who You Are

• You must-have 3-5+ Years of experience in Python/Java Automation skills

• Demonstrated ability developing and maintaining functional and end-to-end tests for microservices in a highly scalable and reliable cloud environment

• Capacity to develop modular and maintainable test harnesses

• Cloud software development, preferably with Cisco Teamwork and Contact Center technologies

• Hands-on experience with automated testing tools and processes

• Expertise in design patterns and experience building and validating RESTful services using REST APIs

• Understanding of source control concepts and systems, CI/CD pipelines and exposure to Git

• Experience with build and deployment technologies such as Jenkins, Kubernetes and Docker is mandatory

• Exposure to any database and optimization of queries to fine-tune your application is recommended.

• You should have experience with observability tools for metrics, logging, and monitoring (e.g. Splunk, Grafana)

• Strong grasp of computer science fundamentals (data structures, algorithms, databases, etc.) and strong understanding of design patterns and principles

• A passion for quality and an attention to detail

• Self-learner, independent, excellent communication skills

• You are an addict to problem solving - only the hardest problems will satisfy you. You can navigate complex issues around application performance, reliability, scalability, and security.

• Ability to learn complex technologies quickly, work in a fast-paced, team-driven environment.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.