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GBS O2C Global Process & Solutions SME Asia

• Location: Kuala Lumpur, Malaysia

At Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.

Role purpose:

Core Model expertise for a set of sub-processes and related controls

Regional support for all process and system related topics including the Continuous Improvement

Key deliverables:

Develops Process Vision, and Objectives along with CI2C GBS Global Process Excellence Lead:

Ensure process enables GBS CI2C strategy

Gather and apply best practice to process

Improve user experience to perform their job more efficiently

Work closely with GPE to ensure solutions are incorporated to core model and standardized globally

Oversee Internal Controls for their respective region as per Core Model. (Hybrid model)

Work together as one team to streamline processes according to Core Model or even improve ways of working.

Ensure KPIs dashboard are working properly for reporting purpose

Lead fit gap sessions in countries to understand ‘as is’ processes set up

Review completeness and quality of local processes documentation (DTPs, LWI, etc.)

Drive standardization of processes and contribute to identify functional and cross functional improvements and harmonization

Contribute to defining future RACI for the processes

Ensure processes levels 1-5 are fully documented and for levels 6-7 the process is documented where it is meaningful to do so

Solutions

Review and refine all change request and enhancements for systems and align with other regions and stakeholder prior to Design Authority.

Coach country managers plus users on eCollect/eCash (Highradius) best practices, training materials.

Raise change requests (RFAS and RFAE) for High radius and respective ERPs

Co-ordinate key-users for requirements gathering and testing

Update eCollect/eCash (Highradius) Playbook on a regular base

Update support model document for eCollect/eCash

Create and maintain basic High radius training for refresher trainings and new joiner trainings

Deliver basic High radius functionality training to new joiners

Report to country heads regularly on Ticket status: In-progress incidents, change requests etc.

Participate in weekly/bi-weekly cadency with technical support teams

Participate in Biweekly meetings with Regional leads (Heads of the processes of each region) to review tickets all Solutions Lead

Participate in Hypercare during the transitions to ensure undelivered defects and change requests are tracked until delivery.

Creation and maintained specific UAM tracker for respective region/systems

Develops and implements Process and Solutions harmonization

Co-define and monitor continuous improvement plan globally together with GPE and GSL

Work with local and country teams to identify improvement opportunities

User Experience support for systems and process

Highlight any Change Management requirements to GPE and GSL

Organize communication and alignment meetings with the stakeholders within SBS and GBS to ensure buy-in and achievement of set goals.

Expected Skills

Functional

Strong process knowledge with ability to redefine processes from end to end to support Business needs

Hands-on knowledge of Customer Invoice to Cash or Order to Cash activities

Strong analytical skills to resolve critical issues and ensure programs stay on track

Strategic thinking and process impact understanding

Strong problem-solving skills

Transversal mindset and ability to work across processes, geographies, languages, cultures, business maturity levels

Technical

Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)

Advanced proficiency in ERP-SAP preferred. (S4 Hana experience is a plus)

Knowledge and usage of Highradius (desired).

Knowledge of Microsoft Office

Interpersonal

Ability to interact with internal and external clients in a professional manner

Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset

Leadership

Ability to work independently and take ownership of tasks and processes

Ability to organize, prioritize and structure the tasks for oneself and direct reports

Ability to interact with stakeholders in a highly professional manner

Attentive to detail and works with precision

Result oriented, delivery driven, change agent

Leads by example to deliver high quality service, customer satisfaction

Background

A Bachelor of Science degree in Accounting / Finance / Economics or equivalent

3-6 years’ experience in CI2C (Credit Management, Collections, Cash Application and Month Closing) preferably in an international multicultural environment

Team supervision in a shared service environment

Transition experience

Fluency in English is essential, and proficiency in additional Asian languages is advantageous for effective business communication.

Pursue progress, discover extraordinary.

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

We live our commitment through our Reconciliation Action Plan, a team member—and leadership-driven LGBTIQ+ program, and a team dedicated to Inclusion and Diversity.

If you need assistance or any accommodation during the application or recruitment process, contact our Talent Acquisition team, who would be happy to help.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Pursue progress , discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !

Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.

With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo)

As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.

All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)