Shire Customer Operations Analyst in Bannockburn, Illinois

Primary Role

Manage order fulfillment process in the areas of order placement, orders status, backorder resolution, shipping discrepancies, etc. Responsible for achieving results to meet volume demands relating to calls, customer problem resolution and continuous improvement programs.


25%: Performs all order management functions in SAP.

20%: Serves as the key liaison and point of contact between supply chain, national account sales team and the national accounts customer base.

20%: Collaborates with supply chain cross-functional groups (3PL, planning, logistics, operations, national accounts sales) to ensure timely delivery of all customer orders.

15%: Proactively identifies and resolves all order management issues, including identifying opportunities to create more efficient processes.

10%: Assists with managing inventory supply.

5%: Develops processes and communication plans to strengthen business to business relationships.

5%: Analyzes purchase orders for pricing or quantity accuracy and communicates necessary changes to replenishments contacts.

Education & Experience Requirements


  • Bachelor’s degree or equivalent work experience

Desired :

  • Bachelor’s degree

  • Two to three years customer service/operations experience desired.

  • Knowledge of products and customers channels a plus.

Other Requirements

Must be flexible to cover a shift during the customer service hours of operation: 8:00am to 5:00 pm CST.

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire is an Equal Opportunity Employer committed to a diverse workforce. Shire will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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Reasonable Accommodations

Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.