Shire Senior Digital Marketing Specialist in Bannockburn, Illinois

Position Summary:

BioLife Plasma Services is part of Shire (SHPG: NASDAQ), the leading global biotechnology company focused on serving people affected by rare diseases and highly specialized conditions. BioLife Plasma Services is an industry leader in the collection of high-quality plasma that is processed into life-saving plasma-based therapies. We operate numerous state-of-the-art plasma collection facilities at https://biolifeplasma.com/us/#/about-biolife/our-centers throughout the United States and Austria.

The BioLife Marketing organization is seeking an experienced Digital Marketing Manager to lead and define the digital strategy and online experience for plasma donors. The Digital Marketing Manager will be responsible for planning, coordinating and executing marketing campaigns via BioLife’s marketing automation platform (Salesforce), website and mobile app.

This role will develop and execute customer facing digital strategies to support acquisition, retention and win-back across online channels including; website, mobile app, social media, email. As a member of the Marketing leadership team, you will be part of a fast paced, digitally savvy team that’s critical to the success of the organization.

We seek high performers who can think on the fly, leverage your digital experience but also your life experience, in developing solutions and managing initiatives that will surprise and delight our Partner businesses. If you’re “start-up” minded and passionate about working with a team of smart, motivated, diverse “get it done” performers, you’ve found the right place.

Candidates must possess excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for emerging digital technologies. In addition to being a seasoned, well trained professional, the successful candidate will be a strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders.

Responsibilities:

  • Strategy development to ensuring flawless digital execution and delivery of customer marketing campaigns and programs in support of Digital marketing plans.

  • Manage and assist with the execution of marketing automation, marketing technology, and CRM implementations (Salesforce).

  • Define digital channels strategies. Document and manage a continuous and well documented testing plan.

  • Develop and manage BioLife’s Social Media strategy, properties and execution alongside our various internal business partners.

  • Enhance the website content framework as well as developing content which will assist with specific KPIs, branding goals and customer experience.

  • Advise on and create marketing automation, customer journeys/lead-focused strategies and tactics to achieve content and campaign objectives.

  • Ability to strategically create and express brand value propositions, develop customer personas, customer journey, and map to digital tactics.

  • Mitigate customer attrition, increase customer adoption and engagement, drive incremental growth, and improve overall business value.

  • Facilitation of production schedule and coordinate workload with other team members.

  • Accountable for on-time delivery and product quality levels requiring both the understanding of various business processes, the development of project plans, and management of multiple projects in unison.

  • Work in tandem with Database and Marketing teams to ensure appropriate audiences are reached effectively at the optimal times with the ideal message.

  • Other duties and responsibilities, as assigned.

Qualifications:

  • Working knowledge of the overall Salesforce platform suite and applications.

  • Excellent email marketing, social, mobile and campaign experience is essential.

  • Prior team leadership experience.

  • Curiosity and passion about digital marketing, staying abreast of industry news, best practices and emerging trends and capabilities.

  • Solid technical, business acumen and understanding to communicate with teams from various cross-functional areas.

  • Solid writing skills and experience creating marketing content. Ability to plan for, develop content, and execute programs with content across multiple channels and measure its effectiveness in driving the results that matter.

  • Unique balance of disciplined strategic thinking, creative passion, and a willingness to be hands-on, while being able to stay “above the fray” to ensure goals are being hit are required.

  • Comfortable with new technologies and having a passion for learning and the ability to figure out how different systems integrate and work together to drive results.

  • Analytically minded, comfortable manipulating and analyzing large amounts of data in order to make actionable recommendations is required.

  • Demonstrated experience with the most common digital marketing tools (Adserving, Salesforce, Social Management platforms…)

  • Ability to perform performance analysis to identify growth/optimization opportunities.

  • Familiarity with HTML, understanding of Google Analytics.

  • Identifies opportunities for business process improvement, recommends, and implements change.

Notice to Employment / Recruitment Agents:

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from Shire’s Talent Acquisition department. Any agency candidate submission may only be submitted to positions opened to the agency through the specific Agency Portal. Shire will only pay a fee for candidates submitted or presented where there is a fully executed contract in place between the Employment / Recruitment agents and Shire and only if the candidate is submitted via the Agency Portal. Candidates submitted or presented by Employment / Recruitment Agents without a fully executed contract or submitted through this site shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.

Equal Employment Opportunity

Shire is an Equal Opportunity Employer committed to a diverse workforce. Shire will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, national origin, ancestry, age, sexual orientation, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.

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Reasonable Accommodations

Shire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please call 484-595-8400 and let us know the nature of your request and your contact information.

Shire is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. We strive to develop best-in-class products, many of which are available in more than 100 countries, across core therapeutic areas including Hematology, Immunology, Neuroscience, Ophthalmics, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; and a growing franchise in Oncology.

Our employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest.