Job Information
dsm-firmenich Collections Specialist in Barcelona, Spain
Location: Barcelona, SpainPlace of work: Hybrid
We are currently seeking a highly motivated, strong analytical and problem-solving Collection Specialist to join our team performing on the late shift. Your main responsibility will be undertaking all collections activities in accordance with the Company Policy. The working hours are flexible, from 13:00 to 22:00 in the afternoon.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your key responsabilities
Daily review and monitor assigned accounts through the Collections Tool along with all applicable collection reports, including dispute management.
Proactive outbound collection calls, emails, dunning letters.
Complete customer account reconciliations, as required.
Work closely with Commercial, Customer Experience & customers to reduce/eliminate overdue invoices targeting no provisioned items in the portfolio.
Accountable for the end-to-end process for the notifications created in the SAP Dispute Management Tool in SAP.
Assist the Credit team to review blocked accounts and overdue status to ensure compliance with AR Corporate Credit Policy.
We bring:
A space to grow by encouraging and supporting curiosity and an open mindset
A flexible work environment that empowers people to take accountability for their work and own the outcome
Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity
A culture that prioritizes safety and well-being, both physically and mentally
An eagerness to be one team and learn from each other to bring progress to life and create a better future
A firm belief that working together with our customers is the key to achieving great things
You bring:
Minimum of 2 years of prior experience in collections, used to working afternoon shift.
Fluent communication skills in Spanish and English – both oral and written.
Good negotiation ability.
Technical / Professional knowledge in collection processes.
Professional interpersonal skills and the ability to adjust and interact with all levels of stakeholders including clients.
Proficiency in Microsoft Applications with advanced level in Microsoft Word, Excel, Powerpoint and Outlook.
Our recruitment process
Are you interested in this role? Please, apply by submitting your Cv in English.
Equal opportunities commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.www.dsm-firmenich.com
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.