Job Information
Concentrix Customer Service Representative (German-speaking) - Fashion Industry LE02 in Barcelona, Spain
Customer Service Representative (German-speaking) - Fashion Industry LE02
Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)
Location
Barcelona, Spain
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1547757EXTERNALENGLOBAL&step=1&utm_source=none)
Job Title:
Customer Service Representative (German-speaking) - Fashion Industry LE02
Job Description
Experience the power of a game-changing career
Want to be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Ifyou’relooking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site) , you will be part of our team ofgame-changerswho are powering the brands of the future in theFashionindustry.
Career growth and personal development
This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Service Representative on our team, you will:
-Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
- Log call details onto call management systems and provide response and resolution within SLA
-Maintainservice and product knowledge andexpertiseassociated with applications specific to individual customers
- Escalate potential service issues initially with Mentor.
Your qualifications
We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
Are bilingual or proficient in German and advanced inEnglish
Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
Have good disposition to work in a customer service environment
Have customer care skills – ability to listen to and understand the customers’ needs
Cantake ownership of, and progress calls to resolution or to escalate call to resolution
Don’tmeet every requirement? No worries.We’rededicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel youdon’tcheck every box, we still encourage you to apply.We’lldo our best to match you with the right job, whetherit’sthis one or another role.
What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
Full-time39 hours/week permanentcontract: Monday to Friday 9:00 to 18:00
Salary 18 400 euros gross/year + up to 2500 euros gross/year in bonus
-Great locationin Barcelona
Bring-a-friend (referral) bonus opportunities
Full paid training on the company and the projectyou'llbe working on
Career development programs, specialized courses
Experience the best version of you!
At Concentrix, we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1547757
Location:
ESP Barcelona - C/ de la Selva de Mar, 129
Language Requirements:
English, German (Required)
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)
Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1547757EXTERNALENGLOBAL&step=1&utm_source=none)