Job Information
Autodesk Technical Support Specialist Fusion 360 / CAM in Barcelona, Spain
Job Requisition ID #
24WD75549
Position Overview
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with 3D CAD/CAM/CAE? Then we would like to hear from you!
You will report to Technical Support Manager
We support hybrid working schedule.
Main Responsibilities:
Respond to support requests by multiple channels (chat, phone, web, online forums, and other channels) and follow documented processes
Document support interactions in a company-wide case management system
Escalate and consult unresolved issues to senior staff
Research, verify and document product defects
Handle the personal backlog of support requests
Manage customer and partner expectations by providing updates on the progress
Help with the fundamental development of internal knowledge base quality, by the Knowledge Centered Support (KCS) methodology
Influence and contribute to product management and development to contribute to successful improvements
Minimum Qualifications:
Very good verbal and written English and German
Bachelor's degree or Diploma in a related field or at least 3 years of product experience in a relevant industry
Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle, or similar software)
The Ideal Candidate
Understand and convey complex technical details coherently to a live or virtual audience
Experienced building relationships with each assigned customer and peers
Team player who enjoys liaising with other members of a shared responsibility team
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Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.