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At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Summary of Primary Function/General Purpose of Position

The Clinical Supervisor works in conjunction and collaborates with the Practice Manager to provide clinical and administrative managerial oversight and direction for clinical day-to-day operations of the practice. The Clinical Supervisor models and develops patient-focused culture with an emphasis on patient safety and satisfaction, maintains positive and collaborative relationships within the clinical environment, and fulfills responsibilities and expectations by coaching, developing, and empowering clinical staff. Acts as a clinical and administrative liaison for clinical staff to ensure smooth, efficient clinical operations as well as a collaborative team environment.

Essential Job Functions

• Under the direction of the provider and according to the appropriate certification/licensure scope of practice, contributes to the completion of the patient’s chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight, and temperature) and documentation of patient/family needs.

• Orders and ensures supplies/vaccinations/medications are readily available for clinical operations, and appropriately monitors and coordinates proper disposal according to regulatory requirements.

• Performs duties according to the appropriate scope of practice and identifies significant changes in patient condition through data collection and reports them to the provider

• Performs procedures and tests within state guidelines.

• Understands and adheres to the legal responsibilities and requirements within the appropriate certification/licensure role.

• Assists patient and provider with virtual visits (e.g., setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, calling the patient to perform test calls, troubleshooting, obtaining chief complaint, conducting health maintenance checks and reviewing the medications, following up orders/appointments following visit, and collecting co-pays).

• Provides expertise with patient management systems, including EPIC workflow, functionality, and patient care procedures.

• Maintains skills per the departmental competency guidelines to meet patient care and daily operational needs, including front desk workflows (e.g., patient registration, scheduling, phone triage, cash handling, and check-in/check-out.)

• Creates and maintains systematic monitoring process to document efficient supply and disposal procedures.

• Travels to other facilities for BSMH providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.

• Provides input with associate performance evaluations and provides performance feedback and coaching to clinical staff regarding workflow improvement/efficiency.

• Trains new clinical staff on clinical and administrative duties and educates/trains/re-trains current staff on procedures or equipment as needed.

• Establish work schedules and assignments for practice.

• Ensures regulatory, documentation, maintenance, and inspection standards for clinical equipment, including oxygen tanks, refrigerator temperatures, autoclave, crash carts, other clinical equipment, and MSDS sheets for chemicals/liquids as required.

• Provides patient care as needed.

This position will work at both the Clermont and Anderson office locations.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Must possess one of the following:

• Active state Licensed Practical Nurse (with medication and IV privilege) (LPN), or

• Active Medical Assisting certification: Certified Medical Assistant (CMA); American Association of Medical Assisting, Registered Medical Assistant (RMA); American Medical Technologists, Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA); Nationally Registered Certified Medical Assistant (NCRMA); National Association for Health Professionals, National Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT), or

• If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)

BLS Basic Life Support (preferred upon hire, required within 90 days of hire)

Education

High School/GED (required)

Completion of an accredited Medical Assistant post-secondary education (preferred, but required in South Carolina)

Work Experience

2 years of practical nursing or medical assisting experience within a healthcare setting, preferably within a physician practice (required)

Electronic Medical Record (EMR) experience (required)

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com