Job Information
Capital Regions Care Inc. Field Service Coordinator/Scheduler in Baton Rouge, Louisiana
Essential Duties and Responsibilities
- Report to the office during regular office hours Monday-Thursday 8:30am-4:30pm and Fridays 8:00am-4:00pm.
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``` - Participate in the rotation of the On Call after Hours Phone
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``` - Preform duties as a Back-Up DSW Staff when necessary
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``` - Maintain a case load of 35 recipients to include all population served by agency as needed
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``` - Supervise and train assigned staff
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``` - Monitor Weekly Schedules for DSW staff and schedule in Clear Care
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``` - Monitor LaSRS and Clear Care to be sure all times match and are accurate in the system
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``` - Update Schedule in Clear Care with any changes made by clients and DSWs
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``` - Monitor, Review and Correct timesheets and progress notes submitted by DSWs to ensure staff is following approved CPOC outcomes for the assigned recipient services
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``` - Complete face-to face supervision for a minimum of one hour per week with Program Director
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``` - Complete 16 hours of orientation within the first five working days of employment; a minimum of eight hours of the orientation training will include specific services need and resource of the target populations
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``` - Complete and additional 24 hours of continuing education training hours per year
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``` - Report to the office daily and maintain regular business office hours during the 90-day introductory period of employment
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``` - Check e-mail and mailbox daily
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``` - Prepare service, emergency evacuation, and back-up plans in a timely manner to avoid service interruption
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``` - Complete all minimum requirements (Visits, Observation, monitoring)
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``` - Complete Contact logs daily for each service delivered, I.e. visit, phone call, written contacts; file in recipient record upon completion
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``` - Complete quarterly summary service logs (Target Populations) and file in recipient record within five days of end of quarter or prior to monitoring by outside monitoring agency if within that five-day period
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``` - Use Person-centered and personal outcome approach when completing CPOC
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``` - Complete all intake, assessment and service plan documentation properly and obtain all required signatures
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``` - Complete closure forms and submit to supervisor within 5 business days of closing recipient case
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``` - Send appointment notices to recipients/family and support coordinators for monthly meetings
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``` - Assure services are being delivered according to CPOC and quarterly meetings
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``` - Complete worker phone verification monitoring to ensure support staff is in home at designated time and document results on service log
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``` - Maintain confidentiality of recipient and recipient records
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``` - Use correct error correction procedures on all documentation
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``` - Provide ongoing copy of current drivers license, automobile insurance and training information to personnel department and administrative assistant
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``` - Attend mandatory weekly team meeting providing opportunities for problem-solving feedback and support to team
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``` - Attend all regional meeting and attend state level meeting as requested
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``` - Have knowledge of pertinent laws, codes and regulation for healthcare procedures including client confidentiality, protecting the rights of the client, reporting of abuse, and principles of consent
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``` - Computer function and programs such as Excel, Word, and PowerPoint
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``` - Perform other duties as deemed necessary (i.e. answer ph nes and check voicemails)
MANAGEMENT ABILITY
Management- Extensive background in planning, recruitment and interviewing of staff. Decisive experience coordinating strategic service plans for all core service programs, planning and instructing team meetings, conducting ongoing training, and organizing staff schedules to guarantee all consumers receive necessary services. Equally strong in billing for services, preparing brochures, flyers, business cards, and presentations to present and market companies' mission as well as attributes to the community.
Team Building- Strong-minded team leader with natural leadership abilities. Ability to motivate and generate enthusiasm in a team environment. Accredited presentation and training skills with the capability to develop talent and create effectiveness.
Communication- Exceptional interpersonal oral and written communication skills. Able to develop productive relationships with colleagues, consumers and staff at all levels. Communicate in a professional manner with individuals from various cultural ethnic and socioeconomic backgrounds
Build collaborative, pro-active and patient-focused relationships to facilitate and maximize healthcare outcomes
Preform duties with respect for the autonomy, dignity, privacy and rights of the individual
Preform and coordinate healthcare services; monitor and evaluate those services
Prepare and coordinator concise reports
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``` - Identify and respond to community issues, concerns and needs
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``` - Use independent judgment and critical thinking processes
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``` - Conduct occasional presentations
EXPERIENCE AND TRAINING GUIDELINES
- 1 year of professional work experience
WORKING CONDITIONS
- May travel, using personal vehicle, to sites in various environments including urban and rural communities
LICENSE OR CERTIFICATIONS
- Possession of, or ability to obtain, an appropriate, valid Louisiana Drivers License
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``` - Possess current vehicle liability insurance
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``` - Possess a current vehicle inspection sticker