Job Information
TEKsystems FLOATER Customer Service Representative in Battle Creek, Michigan
Description:
FLOATER CSR will work throughout the Battle Creek, Wyoming, Grand Rapids, (Kalamazoo + Lansing maybe). This person's home base can be anywhere at the locations listed above.
Will be compensated for their mileage, outside of their standard commute to their home base. $.65 cents per mile.
Hours are from 8:30am to 5pm, Monday through Thursday. There will be very limited OT and no weekends. Friday 8:30 am- 4:30pm.
Will sit at the front desk, take inbound calls, greet guests, set patients up in room. Working with customers/ patients, Answering phones, Ability to handle stress and multi-tasking.
Candidates will answer calls from primarily elderly individuals so they much be sympathetic and very patient. They will also assist walk-ins.
Essential Job Duties:
Attendance and adhering to the punctuality and dependability policies are key.
Answer incoming calls, maintain open communication with patients, referral sources, corporate and branch offices in other territories. These calls can be transferred depending on where someone lives. That needs to be verified in the call.
Lightly scheduling and registering patients promptly and courteously while recording accurate and complete patient documentation for the data forms.
Will use and learn the W+F software.
Verify insurance info.
Process orders in the system and maintain a current status on orders to be processed. This is where the multi phone calls will go outbound to customers.
The process takes anywhere from 30-120 days.
DRIVING REQUIREMENTS:
-Individual must be insured on their vehicle
Skills:
customer service, call center, data entry, inbound call, customer support, microsoft office, insurance verification
Top Skills Details:
customer service,call center,data entry,inbound call,customer support,microsoft office,insurance verification
Additional Skills & Qualifications:
Must Haves:
Must be adaptable! Candidate will travel to different offices and will need to be able to adapt the the different structures and personalities of each
Must have good job tenure. The manager is a stickler about tenure.
Healthcare experience in some form of administration and dealing with patients face to face. Must be fast pace though and highly preferred, insurance verification
Excellent attitude given to the customers is a must with the patients. They need to feel taken care of.
Ability to handle the high volume of customer interaction along with the stress levels that come along with that.
Ability to diffuse tough situations.
Attention to detail is key.
Organizational skills are key as well.
MUST meet the insurance requirements and can pass an MVR. (Need a good driving record).
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.