Job Information
Renesas Customer Service Representative in Bayan Lepas, Malaysia
Customer Service Representative
Job Description
Quote & Debit review in Model N
Standard order management including expedites/pull ins/cancellation/push outs.
Support Customer's RMA & other RMA related FA support.
Support review of account booking/backlog/billing with Sales.
Other ad-hoc support covering free of charge sample tracking for Distis, customer questionaires & other EHS/technical matters.
Partner with Sales to manage all Renesas communications with Distis/customers.
Renesas contact for Distis and Sales for any other topics.
Qualifications
Bachelor’s Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).
Customer Service process knowledge, passionate in delighting customers by rendering excellent support
Knowledge of Order management system, eg: SAP, Model N, Oracle.
Fluent in English & Chinese in both oral and written
Must possess strong problem solving, communication and interpersonal skills.
Additional Information
Renesas is an embedded semiconductor solution provider driven by its purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We remain agile and fearless as we accelerate our growth, encouraging everyone to play an active role with an entrepreneurial mindset and accountability.
At Renesas, you can:
Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
Make a real impact by developing automotive, industrial, infrastructure, IoT, and sustainable products and solutions to meet our customers’ evolving needs and help people and communities thrive tomorrow.
Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from Day 1.
Are you ready to own your success and make your mark?
Join Renesas. Let’s Shape the Future together.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement (https://jobs.renesas.com/diversity-and-inclusion) .
VideoUrl
https://youtu.be/k-zs4tB6nNc
Department Customer Service
Location Bayan Lepas
Remote No
Requisition ID
20013776_2024-07-22
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