Job Information
TE Connectivity CUSTOMER SERVICE SPECIALIST I in BAYAN LEPAS PENANG, Malaysia
CUSTOMER SERVICE SPECIALIST I
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Job Description
Quote and Order Management
Interface with Customers for Quote request or Price inquiries and approval
Submit quotation request for pricing team approval.
Sales order entry, order confirmation & expediting orders.
Order change and backlog price adjustment
On-going Backlog Management
Shipment release and follow up
Report and support past due backlog reduction
NPI - follow up with PM/Plant/Finance for part master and cost setup
Handle Sample order
Process RMA / Goods replacement
Customer Service
Handle customer enquiries & complaints. Investigate and work with other departments to resolve customer issues in a timely manner.
Emails/Conference calls / Customer and TE Plant Visits for critical delivery issues, expedition or projects.
Work out solutions on Customer’s special requirements, such as label, Customs process, packing & etc.
NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.
Customer Supply Chain Management
Initiate Stock Requisition for customer advance order or buffer stock.
Work with Planning team on capacity adjustment in order to fulfill Customer’s demands
Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis
Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.
Negotiate with Customer for VMI liability and deadstock compensation.
Resolve logistics and custom issues with relevant functions
Customer Credit and Billing Management
Billing attainment
Follow up queries with Account Receivable
Coordinate with Finance and Customer to solve pass due invoices issue
Manage customer credit status & escalate for any abnormal status
Apply credit release
Process Credit note / Debit Note
Competencies requirements:
Customer Focus.
Excellent communication skill. Able to interact with internal and external partners.
Problem solving skills
Team player with positive attitude.
Proactive, responsible and takes ownership of issues.
Able to work under pressure.
Self-motivated, independent and able to work with minimum supervision
Sense of urgency, analytical and able to multi-task under fast paced environment.
Quote and Order Management
Interface with Customers for Quote request or Price inquiries and approval
Submit quotation request for pricing team approval.
Sales order entry, order confirmation & expediting orders.
Order change and backlog price adjustment
On-going Backlog Management
Shipment release and follow up
Report and support past due backlog reduction
NPI - follow up with PM/Plant/Finance for part master and cost setup
Handle Sample order
Process RMA / Goods replacement
Customer Service
Handle customer enquiries & complaints. Investigate and work with other departments to resolve customer issues in a timely manner.
Emails/Conference calls / Customer and TE Plant Visits for critical delivery issues, expedition or projects.
Work out solutions on Customer’s special requirements, such as label, Customs process, packing & etc.
NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.
Customer Supply Chain Management
Initiate Stock Requisition for customer advance order or buffer stock.
Work with Planning team on capacity adjustment in order to fulfill Customer’s demands
Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis
Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.
Negotiate with Customer for VMI liability and deadstock compensation.
Resolve logistics and custom issues with relevant functions
Customer Credit and Billing Management
Billing attainment
Follow up queries with Account Receivable
Coordinate with Finance and Customer to solve pass due invoices issue
Manage customer credit status & escalate for any abnormal status
Apply credit release
Process Credit note / Debit Note
Competencies requirements:
Customer Focus.
Excellent communication skill. Able to interact with internal and external partners.
Problem solving skills
Team player with positive attitude.
Proactive, responsible and takes ownership of issues.
Able to work under pressure.
Self-motivated, independent and able to work with minimum supervision
Sense of urgency, analytical and able to multi-task under fast paced environment.
What your background should look like:
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
BAYAN LEPAS PENANG, 07, MY, 11900
City: BAYAN LEPAS PENANG
State: 07
Country/Region: MY
Travel: Less than 10%
Requisition ID: 126232
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.