Shire Jobs

SUMMARY: Responsible for the preparation and administering of Retail Bank Training curriculums, primarily to the Branch Staff Network. Evaluates, enhances, and administers training, manages and develops training that will further enhance the Bank’s sales and service culture. The Retail Banking/Training Manger will lead training development initiatives, propose strategies, and solutions to ensure that learning needs are met. This position will be instrumental in the design, development, rollout, and evaluation of CRM training programs while building constructive and effective relationships at all levels. In addition, promotes a sales and service culture.MAJOR DUTIES AND RESPONSIBILITIES:1.Manage and oversee training and development for new and current Retail employees using a variety of mediums including instructor-led (classroom and web-based), online, self-directed and one-on-one with a focus on deposit growth and retention2.Manage and oversee Retail onboarding and ongoing sales and service training of all employees and update training information.3.Works closely with the Branch Management to effectively run, supervise, train, and educate the branch system.4.Coach and develop Retail Banking Trainers, Train new and current Retail staff on the Bank’s Service and Sales Culture.5.Participate in meetings, seminars, and training sessions to obtain information useful for designing effective training programs and integrating information.6.Evaluate and measure the effectiveness of trainings and make recommendations to improve the training programs.7.Maintain a work schedule determined by the demographic needs of the branch locations and be willing to adapt to the changing needs of the branches schedules as necessary.8.Establish and evaluate metrics for assessing training efficiency and effectiveness, team member performance and implements suggestions for improvement.9.Collaborate with the various members of the Bank’s Management team to ensure all program materials include information on required up-to-date federal, state and bank regulations as well as all compliance related material.10.Assists in the issuance and interpretation of operating policies; participates in various internal committees assigned by senior management.11.Ability to travel to branches/other site locations as and when needed.12.Foster a culture of excellence in customer service and customer experience across all branches. 13.With CRM team, assist in developing a change management process for the CRM application, from a business perspective, and communicate that process to the end user community.14.Provides effective supervisory service and assists in resolving problems within given authority.REQUIRED SKILLS:These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.•Bachelor’s degree (BA) or equivalent from a 4-year college or technical school; or 5 year of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of administrative duties with a financial institution background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.•Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.•Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.•Courteous social skills to welcome visitors in a business environment.•Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and graphical software programs.•Intermediate typing skills to meet production needs of the position.•Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.•Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).•Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.•Effective organizational and time management skills and the ability to work with minimal supervision while performing duties.•Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.BCB Community Bank is an Equal Opportunity Employer ofMinorities/Women/Individuals with Disabilities/Protected Veterans.