Job Information
Optimum Senior Director Solutions & Telecom Engineering in Beckley, West Virginia
Optimum Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We areOptimum!
Job Summary
This role will have responsibility for end-to-end Solutions Engineering and leadership of all service delivery functions within Optimum's B2B portfolio. The position requires team leadership, technical acumen, and financial rigor. This role requires cross-functional partnership with sales, product, and various operational teams to successfully deliver services to end customers.
Responsibilities
Lead and oversee the Service Delivery department with a primary focus on Solutions Engineering within the telecommunications sector. Develop and implement strategies to ensure efficient and effective delivery of telecom services to clients. Provide leadership in establishing a well-defined and streamlined delivery process and governance Partner with Sales to improve customer experience and response time to quotes and solutions Partner with IT to help drive automation and eliminate manual intervention to drive digital experience utilizing ML and AI Drive the development and execution of project plans, ensuring timely delivery, budget adherence, and high-quality service delivery. Establish and maintain strong client relationships, serving as the main point of contact for escalated issues and ensuring client satisfaction. Conduct regular assessments of project solutions and implement improvements to optimize service delivery processes. Collaborate with other senior leaders to align service delivery goals with overall business objectives. Stay abreast of industry trends and technological advancements, integrating relevant innovations into service delivery strategies. Mentor and develop a high-performing team, fostering a culture of accountability, continuous improvement, and professional growth. Collaborate with stakeholders to define and measure key performance indicators (KPIs) to evaluate the success of service delivery initiatives.
Qualifications
Bachelor's degree in a relevant field; Master's degree preferred. Proven experience in a senior leadership role within a telecommunications company, with a focus on service delivery and technical project management. Strong understanding of telecommunication technologies, networks, and industry best practices. Demonstrated success in leading and managing cross-functional teams to achieve project milestones and meet client expectations. Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and internal stakeholders. Strategic thinker with the ability to develop and execute effective service delivery strategies. Proven track record of driving process improvements and operational efficiencies. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive... For full info follow application link.
We are an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace