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IHG Concierge Supervisor 礼宾主管 in Beijing, China

About us 1.Assist guests with all inquiries, both hotel and non-hotel related. 回答客人有关酒店及非酒店的问题。 2.Conduct effective shift briefings to ensure hotel activities and operational requirements are known. 有效制作值班简报,确保员工知晓酒店活动及操作要求。 3.Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events. 详细了解酒店附近的各个地方,如:餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。 4.Consult Log Book for information/request left by outgoing shift. 查看前一个值班在交接本里留下的信息。 5.Manage all incoming guest mail, messages, facsimiles and special deliveries, in accordance with policy. 按照酒店政策,处理送给客人的邮件、信息、传真及其他特殊物品。

Day to day 1.2 year experiences in guest service or customer service, or an equivalent combination of education and experience. 拥有2年宾客服务工作经验,或与此相当的教育和相关工作经验结合的背景。