Job Information
ThermoFisher Scientific Customer Service Representative in Beijing, China
Job Description
Key Responsibilities:
Apply to create new customer account, and extend new material in SAP
Check booking document aligned to booking policy.
Create & update sales orders in SAP, while ensure the accuracy of the data input.
Closely communicate with customer & sales to understand the order status (Lab / DEP / Payment…) and maintain the information in system.
Coordinate with customers on collecting payment & L/C, and notify finance team
Send shipping instructions to buyer or warehouse, timely track the shipping date.
Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to solve problem.
Billing upon revenue policy, and support finance to complete internal audit.
Apply VAT Invoice upon completion of delivery.
Timely send installation notice to service team.
Tracking A/R collection ASAP
Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.
Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow. Competence Qualifications:
Motivation:
Always strives to reach goal with a high level customer oriented mindset
Strong Learning willingness
Positive and responsible
Enjoy team work with good team spirit
Enjoy dynamic environment able to drive actions
Knowledge:
Customer Service relevant experience
Office software
International trading knowledge
SAP/ERP system knowledge & Operation
Product knowledge
Logistic knowledge
Capability:
Oral & Written English
Excellent Communication skill with Strong collaboration, influencing and convincing capability
Strong logical thinking
End to end management
Ability to work in cross-functional teams
Project management (e.g. process optimization etc.)
Risk management capability
Problem solving skills
Change management
At least one year related experience
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.