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About This Role

The Technical Support Specialist is part of a highly customer-facing group that provides delivery and post-delivery technical support to CAE’s customers, contributing to the company’s goal of being the Flight Training and Simulation Partner of Choice.

Combining the chance to gain experience and acquire new expertise on varied systems, with the opportunity to apply knowledge, ingenuity, and creativity to solve problems and tackle new challenges in the ever-changing landscape of customer support, the role of the Technical Support offers flexibility, professional growth and networking throughout CAE’s world-wide network of training centers and customers and partners.

We’re seeking highly motivated candidates to join our Technical Support team in CAE China (Beijing) who are responsible for the support of our Chinese customers.

Position Based: Beijing.

Responsibilities:

Regional Technical Support

• Load deployment - Install simulation software product load and validate and close related snags/issues with customer.

• Issues clearance - Execute SW and HW installation/integration/troubleshooting on-site and solve problems.

• Qualification - Run qualification tests (QTGs) or tuning QTGs to prepare simulator for initial or recurrent qualifications.

• AOG support - fast reponed when receive an AOG report from customer. Set up and coordinate efforts to isolate and address issues using remote support (from Montréal).

• Visit training centres to collect priority issues list and schedule on-site work plan

• Fast respond customer requests and technical questions.

Projects Support

• Flight Simulation Training Devices(FSTD) delivery projects installation, integration, tuning, testing, acceptance, and snags clearance.

• Hardware and software Update projects (PDS) installation, integration, tuning, testing, acceptance, and snags clearance.

• FSR assignments

• Technical training course delivery

Governance/reporting

• Provide weekly/monthly report on activities progress.

• Develop internal course/notes and share experiences

• Coach and mentor less experienced team members.

Qualifications/ requirements:

• Bachelor's degree in Engineering or Computer Sciences

• Bilingualism in both Mandarin and English is required.

• Strong software background. Good Knowledge of Windows/Linux Environment and PC hardware. Ability to troubleshoot complex problems.

• Availability to work on nightshifts (if Montréal support is required). Willingness to work irregular hours.

• Availability to travel within China for on-site work. Ability to adapt to new environments

• Aerospace knowledge is an asset.

• Knowledge of the CAE simulation environment is an asset.

• General knowledge of CAE interfaces (i.e. schematics and hardware) is an asset.

Desired Characteristics:

• Taking challenge, resourceful, takes initiative, good interpersonal skills and ability to work under pressure.

• A sense of commitment to both team and customer objectives

• Self-driven and desire to learn and grow with advances in technology

  Interested candidates please attached resumes in both English and Chinese version.

#LI-NY1

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com .

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.