Job Information
Thompson Machinery Commerce Corporation Field Service Technician - Construction Equipment in Belden, Mississippi
This position is for a (Rental Field Service Technician) located in Belden, MS.
Summary: Field Service Technicians are responsible for preventive maintenance, diagnostics, repair, and service of Caterpillar diesel powered construction equipment. This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops. Field Service Technician reports to a Branch Manager, and serves customers typically located throughout the region.
Duties and Responsibilities:
Field Service Technicians should be able to read and interpret technical instructions, safety manuals, service manuals, company policies and procedures. Works with electric/electronic and hydraulic system schematics, wiring diagrams, and equipment service manuals, and should be proficient in the use of test equipment. The position is responsible for providing advanced troubleshooting and high-quality repair service on construction equipment, engines, and power trains to respond to customer needs in a positive, safe, and timely manner, and ensuring maximum value. Field Service Technicians have safety, customer satisfaction, and business responsibilities. They identify, troubleshoot, diagnose, and provide quality repairs of Caterpillar equipment and related engine mechanical systems. They are technical experts and primary support contact, responsible for communicating with customers to provide exceptional customer experience.
Job Specifications or Qualifications:
Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred. High school diploma required. Three (3) or more years' experience with rental equipment repairs. Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations. Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus. Demonstrates a sense of urgency and self-initiative, and the personal drive to be successful. Excellent communication skills. Possess and maintain a current, valid state driver's license with a current DOT medical card as required for operating service trucks and for towing. Must have a basic set of industrial tools, including but not limited to industrial hand tools, air tools, torque wrenches, and multimeters. Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required (averaging up to 25%).
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.